When creating a cloud staging instance, it is possible to replace the Infor-provided database with a copy that has been upgraded elsewhere.
When we are assisting clients with an upgrade or new installation of CRM, we are frequently asked what version of SQL should be used.
It is possible to use Application Architect to delete these Web Client customizations, resetting the client to it’s original layout.
It is possible for the .DLL file that supports Xbar to fail, in which case the Command Prompt must be used to unregister and reregister the file with Windows, to get it working again.
In order to have the web client work properly in Internet Explorer, it is necessary to change two settings in the Internet Options Security tab.
When installing any Infor CRM product, it is important to make sure User Account Control settings are disabled.
In order to delete unused templates from the Write menu, it is necessary to delete these items in the Windows registry.
Domain Group Policy can overwrite the ability of some Infor CRM components to log on as a service.
When attempting to delete and attachment using the Infor CRM 8.2 Web Client, you may get an error that the "requested value 'Modified' was not found." This occurs when values for RemoteAttachments.Status in the underlying database are not correct.
We were recently contacted by a client who had a user unable to log in to the Infor CRM web client. The user was logging in with Chrome on a Microsoft Surface tablet device. As it turns out, the Infor CRM 8.1 web client is not compatible with Chrome’s touch screen drivers.