Articles by Mark Duthoy

InforCRM (formerly SalesLogix) Web Issues with McAfee VSE 8.8 Patch 4

We have see an issue with SalesLogix v8.0 and v8.1 web clients where randomly all users are bounced due to an IIS service Issue. After looking into the SalesLogix logs we found the "authentication token is invalid" error repeatedly. While this error usually is indicative of a bad logon attempt in this case it was a by product of the IIS service dropping. At this time McAfee does not have a hot fix so SalesLogix Web admins should run the...

SalesLogix 8.1 Job Service Scheduling Executions Error Resolution

Often times a web implementation will have an application server that is used to deploy the web portals to a web host server. When the Saleslogix web client and SData portals are deployed and then tested an Internal Server Error is encountered on the URL, similar to the following: Http://Webserver:3333/slxclient/slxdata.ashx/$app/scheduling/-/executions?

Resolving 500 Errors in SalesLogix Web 8.1

If you see an error like this "The following SData diagnosis occurred: Description=Operation failed. Message=Could not load type 'Sage.Entity.Interfaces.ICollection`1' from assembly 'Sage.Entity.Interfaces'. HTTP status: Internal Server Error (500)." in the web client when opening an entity the issue could be a corrupted group.

Diagnosing Sdata 500 Errors In Saleslogix Web 8.0

We had a user looking up an opportunity by description so they could attach an email to the Opportunity. This brought the SData feature of SalesLogix into play since it is used by the SLXDesktop integration. However the Opportunity Lookup returned SData 500 error Internal Server Error.

Saleslogix Web Client 8.0 on Firefox v10.x

With all the browser updates it's tough to keep SalesLogix web client running as it should with the mail merge functionality working and stable. Here's a step by step method to set up Firefox v10.x (you can download v10 at www.oldapps.com) with mail merge.

Correcting a Failed Build in SalesLogix Application Architect

On one of our test servers I received the following message when attempting to build the SalesLogix web platform on a v7.5.3 system with Hot Fixes 1 through 4. An application Exception has occurred. Failed to build Sage.Integration.Entity.Feeds.dll. (Sage.Platform.Orm.CodeGen). What finally fixed the issue was a complete uninstall and reinstall. Then a pack and rebuild […]

Sage SalesLogix 7.5.3 Desktop Manager Tips

The Sage Desktop Manager application that runs in your taskbar can be restarted from your Start, Programs, Startup, SalesLogix Desktop Manager. This location, while not obvious, does allow those users without the SalesLogix LAN client install to start the app from the Programs.

SalesLogix 7.5x SLXIntellisync Deployment for the LAN

With the revision of Intellisync in version 7.5 the new requirement is a deployment of the SLXIntellisync portal. What you will need to do is go through all of the same steps you would take to deploy the slxclient. On your web server add the Webdll user to the local administrators group, the IIS_WPG or (IIS_IUSRS in Windows Server 2008

Setting Up Multiple SalesLogix 7.5 Web Reporting Sites on One Web Server

The standard SalesLogix 7.5.x “SLX Web Reporting” site can only be used for one database because it contains a Connect.Config file that points to a single database. You can switch between databases by re-deploying the “SLX Web Reporting” site, but in a development environment it is more convenient to set up multiple reporting sites, one for each database. The below procedure explains how to setup reporting dedicated to one database. (The...

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