Can code be written to allow managers to make users available for Support Calls, rather than only the SalesLogix Administrator have this option?


We use SLX 7.2.2 to manage incoming calls for our hotline and notify users with a ticket to call back the customers

Actually we want to handle the users’ absence due to holiday, illness etc., at this period no tickets should be assigned to that users

i know about the option “available for calls” in the user profile, if this option is checked, everthing worked fine an no ticket can be assigned

However, I would like to assign this to managers, not the Admin.

maybe a connection to Exchange-Server where users adjust their “out-of-office”-notifications ? 
or something else that is available for each user to gibe the information about absence to the VB-Code in SalesLogix?



The code to ascertain whether a user is available for calls is fully open – so it would be quite a simple matter of adding in a table/code etc. to handle the adding of a flag to ensure tickets can’t be assigned. You could do this such that users’s managers can flip this on/off to avoid restricting to the admin – you probably wouldn’t want to allow the user to do it (it’d be permanently on !).

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