Vineyardsoft is pleased to announce the availability of the industry's first Instant Message and Twitter™ Alerts modules in version 8.0 of KnowledgeSync.
Like many CRM users, I rely on Outlook to send and receive emails throughout the day
Microsoft on Tuesday fired a major shot across the bow at Salesforce.com, filing a federal lawsuit against the online software company claiming it infringes on nine patents.
I was asked this question by the owner of a company that I recently did a CRM presentation for as we were walking out the door.
I came across this interesting white paper on the crmindustry.com web site on a controversial topic in the world of CRM
some enterprises have determined that SaaS wasn't the way to go
Despite the recession, the need to create differentiation through unique customer experiences, strive for deeper insight into customer needs and behaviors, and serve customers cost-effectively remains.
The Crucible of Recession: CRM’s Role
I'm always on the lookout for the latest gadget and this one is truly fantastic. The solution is - Xlink which is a little black box that plugs into any phone jack in your house and using Bluetooth, all of your old house phones and cordless phones come back to life.
One of our clients sells and manages complex and expensive medical equipment and as part of their sales process they may place a loaner or long term demo unit into a medical clinic. They needed a way to reserve, schedule and track these company owned resources in SalesLogix. We considered several approaches to solving this […]
Seed vs. Sod - A real-world experience that closely parallels the potential methods of implementing a CRM system; Do-It-Yourself vs. using a Professional Partner.
Undoubtedly, the most common question I hear from companies is "How do I cost justify my CRM investment?"
If the high cost of implementing your new software system is preventing you from making the purchase right now, this may change your thinking! This tax incentive could significantly lower the actual cost of your new CRM and/or ERP system.