Start by determining if this is a click-to-run Office 2013 install
I thought I had seen all the issues affecting the datalink but this was a new one. We could not login to the Administrator or Application Architect
If the Speedsearch Server is returning an error "Unable to locate the SpeedSearch Directory" and the path the system returns is \server\SaleslogixSpeedsearch
If you started with an earlier version of SalesLogix Mobile, let's say version 7.5.4, and customized the mobile platform at level 1.2 you may find the mobile client no longer runs and the existing custom screens don't allow you to upgrade to version 3.0.4. You have two options here - have someone recreate the custom screens for version 3.0.4 or remove the customized screens and start over with a basic mobile v3.0.4.
We have see an issue with SalesLogix v8.0 and v8.1 web clients where randomly all users are bounced due to an IIS service Issue. After looking into the SalesLogix logs we found the "authentication token is invalid" error repeatedly. While this error usually is indicative of a bad logon attempt in this case it was a by product of the IIS service dropping. At this time McAfee does not have a hot fix so SalesLogix Web admins should run the...
After installing Xbar 1.1 on a Windows 2008 R2 server the Xbar application was not available in Outlook 2010. It was present in the Outlook Add-ins
ComboFix, a third party malware utility, will alter the Operating system so .qts and .que files will no longer process and complete the sync cycle. To check for ComboFix look for the following dir "C:QooBox". Once it is determined ComboFix was run on this workstation here are the steps you will need to take. 1. Backup the registry. 2. Open Registry Editor. 3. Find HKEY_LOCAL_MACHINESystemControlSet001ControlFileSystem and in the righ...
When installing the new XBar application I found the instructions a little vague so I thought I would pass on a clarification.
Often times a web implementation will have an application server that is used to deploy the web portals to a web host server. When the Saleslogix web client and SData portals are deployed and then tested an Internal Server Error is encountered on the URL, similar to the following: Http://Webserver:3333/slxclient/slxdata.ashx/$app/scheduling/-/executions?
If you see an error like this "The following SData diagnosis occurred: Description=Operation failed. Message=Could not load type 'Sage.Entity.Interfaces.ICollection`1' from assembly 'Sage.Entity.Interfaces'. HTTP status: Internal Server Error (500)." in the web client when opening an entity the issue could be a corrupted group.
If your company is using windows authentication in the SalesLogix Web client then you will want to use Windows Authentication for your mobile clients.
Every so often we hear that a user can no longer add products to an opportunity whether it is a new opportunity or an existing opportunity. The add product plus sign is missing for no apparent reason.
We had a user looking up an opportunity by description so they could attach an email to the Opportunity. This brought the SData feature of SalesLogix into play since it is used by the SLXDesktop integration. However the Opportunity Lookup returned SData 500 error Internal Server Error.
Although these steps are primarily for an application server with a web server to host IIS some of these steps are good checks on any Job Server install. 1. Ensure that the actual executable (SLXJobServer.exe) has been upgraded
With all the browser updates it's tough to keep SalesLogix web client running as it should with the mail merge functionality working and stable. Here's a step by step method to set up Firefox v10.x (you can download v10 at www.oldapps.com) with mail merge.
On one of our test servers I received the following message when attempting to build the SalesLogix web platform on a v7.5.3 system with Hot Fixes 1 through 4. An application Exception has occurred. Failed to build Sage.Integration.Entity.Feeds.dll. (Sage.Platform.Orm.CodeGen). What finally fixed the issue was a complete uninstall and reinstall. Then a pack and rebuild […]
With the SalesLogix Desktop Integration and the Outlook integration web client users have great tools to integrate emails and history into SalesLogix. But what happens when there is an email that fails to send when selecting SendSLX?
When running SpeedSearch on a new SalesLogix Web installation I received the following error when searching with the Web client.
I recently assisted a number of users that were unable to get Intellisync to configure or sync correctly. Here are some of the issues and fixes we used.
We were comparing our SalesLogix Mobile Clients yesterday and one of our users could not see the Opportunities and History in his mobile client...