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<?xml-stylesheet type="text/xsl" href="http://customerfx.com/utility/FeedStylesheets/atom.xsl" media="screen"?><feed xmlns="http://www.w3.org/2005/Atom" xml:lang="en"><title type="html">The Consultants Corner</title><subtitle type="html">Scott Weber on business, processes, technology, CRM, ERP and more.</subtitle><id>http://customerfx.com/pages/crm-views/atom.aspx</id><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/default.aspx" /><link rel="self" type="application/atom+xml" href="http://customerfx.com/pages/crm-views/atom.aspx" /><generator uri="http://communityserver.org" version="3.0.20611.960">Community Server</generator><updated>2008-04-24T08:23:00Z</updated><entry><title>KnowledgeSync V8.0 – Alerts Via IM &amp; Twitter</title><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/2010/12/27/knowledgesync-v8-0-alerts-via-im-amp-twitter.aspx" /><id>http://customerfx.com/pages/crm-views/2010/12/27/knowledgesync-v8-0-alerts-via-im-amp-twitter.aspx</id><published>2010-12-27T14:37:00Z</published><updated>2010-12-27T14:37:00Z</updated><content type="html">Vineyardsoft is pleased to announce the availability of the industry&amp;#39;s first Instant Message and Twitter™ Alerts modules in version 8.0 of KnowledgeSync....(&lt;a href="http://customerfx.com/pages/crm-views/2010/12/27/knowledgesync-v8-0-alerts-via-im-amp-twitter.aspx"&gt;read more&lt;/a&gt;)&lt;img src="http://customerfx.com/aggbug.aspx?PostID=44437" width="1" height="1"&gt;</content><author><name>Scott Weber</name><uri>http://customerfx.com/members/Scott-Weber.aspx</uri></author><category term="SalesLogix Web" scheme="http://customerfx.com/pages/crm-views/archive/tags/SalesLogix+Web/default.aspx" /><category term="SalesLogix" scheme="http://customerfx.com/pages/crm-views/archive/tags/SalesLogix/default.aspx" /></entry><entry><title>Outlook running slow? Here is a possible cure...</title><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/2010/05/20/outlook-running-slow-here-is-a-possible-cure.aspx" /><id>http://customerfx.com/pages/crm-views/2010/05/20/outlook-running-slow-here-is-a-possible-cure.aspx</id><published>2010-05-20T14:19:00Z</published><updated>2010-05-20T14:19:00Z</updated><content type="html">Like many CRM users, I rely on Outlook to send and receive emails throughout the day...(&lt;a href="http://customerfx.com/pages/crm-views/2010/05/20/outlook-running-slow-here-is-a-possible-cure.aspx"&gt;read more&lt;/a&gt;)&lt;img src="http://customerfx.com/aggbug.aspx?PostID=42170" width="1" height="1"&gt;</content><author><name>Scott Weber</name><uri>http://customerfx.com/members/Scott-Weber.aspx</uri></author><category term="CRM" scheme="http://customerfx.com/pages/crm-views/archive/tags/CRM/default.aspx" /><category term="SalesLogix Web" scheme="http://customerfx.com/pages/crm-views/archive/tags/SalesLogix+Web/default.aspx" /><category term="SalesLogix" scheme="http://customerfx.com/pages/crm-views/archive/tags/SalesLogix/default.aspx" /></entry><entry><title>Microsoft sues Salesforce.com over patents</title><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/2010/05/19/microsoft-sues-salesforce-com-over-patents.aspx" /><id>http://customerfx.com/pages/crm-views/2010/05/19/microsoft-sues-salesforce-com-over-patents.aspx</id><published>2010-05-19T12:00:00Z</published><updated>2010-05-19T12:00:00Z</updated><content type="html">Microsoft on Tuesday fired a major shot across the bow at Salesforce.com, filing a federal lawsuit against the online software company claiming it infringes on nine patents....(&lt;a href="http://customerfx.com/pages/crm-views/2010/05/19/microsoft-sues-salesforce-com-over-patents.aspx"&gt;read more&lt;/a&gt;)&lt;img src="http://customerfx.com/aggbug.aspx?PostID=42159" width="1" height="1"&gt;</content><author><name>Scott Weber</name><uri>http://customerfx.com/members/Scott-Weber.aspx</uri></author><category term="CRM" scheme="http://customerfx.com/pages/crm-views/archive/tags/CRM/default.aspx" /><category term="SalesLogix Web" scheme="http://customerfx.com/pages/crm-views/archive/tags/SalesLogix+Web/default.aspx" /><category term="SalesLogix" scheme="http://customerfx.com/pages/crm-views/archive/tags/SalesLogix/default.aspx" /></entry><entry><title>Who does business with CFX???</title><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/2009/07/20/who-does-business-with-cfx.aspx" /><id>http://customerfx.com/pages/crm-views/2009/07/20/who-does-business-with-cfx.aspx</id><published>2009-07-20T14:38:00Z</published><updated>2009-07-20T14:38:00Z</updated><content type="html">I was asked this question by the owner of a company that I recently did a CRM presentation for as we were walking out the door. ...(&lt;a href="http://customerfx.com/pages/crm-views/2009/07/20/who-does-business-with-cfx.aspx"&gt;read more&lt;/a&gt;)&lt;img src="http://customerfx.com/aggbug.aspx?PostID=40704" width="1" height="1"&gt;</content><author><name>Scott Weber</name><uri>http://customerfx.com/members/Scott-Weber.aspx</uri></author></entry><entry><title>Hosted CRM vs. In-House: Which Direction Should Your Company Take?</title><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/2009/03/23/hosted-crm-vs-in-house-which-direction-should-your-company-take.aspx" /><id>http://customerfx.com/pages/crm-views/2009/03/23/hosted-crm-vs-in-house-which-direction-should-your-company-take.aspx</id><published>2009-03-23T19:04:00Z</published><updated>2009-03-23T19:04:00Z</updated><content type="html">I came across this interesting white paper on the crmindustry.com web site on a controversial topic in the world of CRM...(&lt;a href="http://customerfx.com/pages/crm-views/2009/03/23/hosted-crm-vs-in-house-which-direction-should-your-company-take.aspx"&gt;read more&lt;/a&gt;)&lt;img src="http://customerfx.com/aggbug.aspx?PostID=40322" width="1" height="1"&gt;</content><author><name>Scott Weber</name><uri>http://customerfx.com/members/Scott-Weber.aspx</uri></author><category term="CRM" scheme="http://customerfx.com/pages/crm-views/archive/tags/CRM/default.aspx" /><category term="Hosted" scheme="http://customerfx.com/pages/crm-views/archive/tags/Hosted/default.aspx" /></entry><entry><title>SaaS software-as-a-service interest on the decline</title><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/2009/03/16/saas-software-as-a-service-interest-on-the-decline.aspx" /><id>http://customerfx.com/pages/crm-views/2009/03/16/saas-software-as-a-service-interest-on-the-decline.aspx</id><published>2009-03-16T14:46:00Z</published><updated>2009-03-16T14:46:00Z</updated><content type="html">some enterprises have determined that SaaS wasn&amp;#39;t the way to go...(&lt;a href="http://customerfx.com/pages/crm-views/2009/03/16/saas-software-as-a-service-interest-on-the-decline.aspx"&gt;read more&lt;/a&gt;)&lt;img src="http://customerfx.com/aggbug.aspx?PostID=40291" width="1" height="1"&gt;</content><author><name>Scott Weber</name><uri>http://customerfx.com/members/Scott-Weber.aspx</uri></author><category term="CRM" scheme="http://customerfx.com/pages/crm-views/archive/tags/CRM/default.aspx" /></entry><entry><title>Risk-Proofing Your CRM Initiative</title><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/2009/03/11/risk-proofing-your-crm-initiative.aspx" /><id>http://customerfx.com/pages/crm-views/2009/03/11/risk-proofing-your-crm-initiative.aspx</id><published>2009-03-11T21:06:00Z</published><updated>2009-03-11T21:06:00Z</updated><content type="html">Despite the recession, the need to create differentiation through unique customer experiences, strive for deeper insight into customer needs and behaviors, and serve customers cost-effectively remains. ...(&lt;a href="http://customerfx.com/pages/crm-views/2009/03/11/risk-proofing-your-crm-initiative.aspx"&gt;read more&lt;/a&gt;)&lt;img src="http://customerfx.com/aggbug.aspx?PostID=40275" width="1" height="1"&gt;</content><author><name>Scott Weber</name><uri>http://customerfx.com/members/Scott-Weber.aspx</uri></author><category term="CRM" scheme="http://customerfx.com/pages/crm-views/archive/tags/CRM/default.aspx" /></entry><entry><title>The Crucible of Recession: CRM’s Role</title><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/2009/02/17/the-crucible-of-recession-crm-s-role.aspx" /><id>http://customerfx.com/pages/crm-views/2009/02/17/the-crucible-of-recession-crm-s-role.aspx</id><published>2009-02-17T17:48:00Z</published><updated>2009-02-17T17:48:00Z</updated><content type="html">The Crucible of Recession: CRM’s Role...(&lt;a href="http://customerfx.com/pages/crm-views/2009/02/17/the-crucible-of-recession-crm-s-role.aspx"&gt;read more&lt;/a&gt;)&lt;img src="http://customerfx.com/aggbug.aspx?PostID=40185" width="1" height="1"&gt;</content><author><name>Scott Weber</name><uri>http://customerfx.com/members/Scott-Weber.aspx</uri></author></entry><entry><title>Cool Phone Gizmo!</title><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/2008/11/21/cool-phone-gizmo.aspx" /><id>http://customerfx.com/pages/crm-views/2008/11/21/cool-phone-gizmo.aspx</id><published>2008-11-21T16:53:00Z</published><updated>2008-11-21T16:53:00Z</updated><content type="html">I&amp;#39;m always on the lookout for the latest gadget and this one is truly fantastic. The solution is - Xlink which is a little black box that plugs into any phone jack in your house and using Bluetooth, all of your old house phones and cordless phones come back to life....(&lt;a href="http://customerfx.com/pages/crm-views/2008/11/21/cool-phone-gizmo.aspx"&gt;read more&lt;/a&gt;)&lt;img src="http://customerfx.com/aggbug.aspx?PostID=39729" width="1" height="1"&gt;</content><author><name>Scott Weber</name><uri>http://customerfx.com/members/Scott-Weber.aspx</uri></author></entry><entry><title>SalesLogix Web Viewer license can be used as an inexpensive resource planning solution</title><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/2008/10/21/saleslogix-web-viewer-license-can-be-used-as-an-inexpensive-resource-planning-solution.aspx" /><id>http://customerfx.com/pages/crm-views/2008/10/21/saleslogix-web-viewer-license-can-be-used-as-an-inexpensive-resource-planning-solution.aspx</id><published>2008-10-21T15:39:00Z</published><updated>2008-10-21T15:39:00Z</updated><content type="html">One of our clients sells and manages complex and expensive medical equipment and as part of their sales process they may place a loaner or long term demo unit into a medical clinic. They needed a way to reserve, schedule and track these company owned resources in SalesLogix. We considered several approaches to solving this problem including building a custom solution from scratch but that would have been expensive and overly complex. A SalesLogix user has the ability to include a resource in a scheduled...(&lt;a href="http://customerfx.com/pages/crm-views/2008/10/21/saleslogix-web-viewer-license-can-be-used-as-an-inexpensive-resource-planning-solution.aspx"&gt;read more&lt;/a&gt;)&lt;img src="http://customerfx.com/aggbug.aspx?PostID=39679" width="1" height="1"&gt;</content><author><name>Scott Weber</name><uri>http://customerfx.com/members/Scott-Weber.aspx</uri></author><category term="SalesLogix Web" scheme="http://customerfx.com/pages/crm-views/archive/tags/SalesLogix+Web/default.aspx" /><category term="SalesLogix" scheme="http://customerfx.com/pages/crm-views/archive/tags/SalesLogix/default.aspx" /></entry><entry><title>Do-It-Yourself CRM vs. Using a Professional Partner</title><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/2008/06/06/do-it-yourself-crm-vs-using-a-professional-partner.aspx" /><id>http://customerfx.com/pages/crm-views/2008/06/06/do-it-yourself-crm-vs-using-a-professional-partner.aspx</id><published>2008-06-06T16:42:00Z</published><updated>2008-06-06T16:42:00Z</updated><content type="html">Seed vs. Sod - A real-world experience that closely parallels the potential methods of implementing a CRM system; Do-It-Yourself vs. using a Professional Partner....(&lt;a href="http://customerfx.com/pages/crm-views/2008/06/06/do-it-yourself-crm-vs-using-a-professional-partner.aspx"&gt;read more&lt;/a&gt;)&lt;img src="http://customerfx.com/aggbug.aspx?PostID=39414" width="1" height="1"&gt;</content><author><name>Scott Weber</name><uri>http://customerfx.com/members/Scott-Weber.aspx</uri></author><category term="CRM" scheme="http://customerfx.com/pages/crm-views/archive/tags/CRM/default.aspx" /></entry><entry><title>Demystifying the ROI of CRM - An excellent article on this difficult to answer question</title><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/2008/05/14/Demystifying-the-ROI-of-CRM-An-excellent-article-on-this-difficult-to-answer-question.aspx" /><id>http://customerfx.com/pages/crm-views/2008/05/14/Demystifying-the-ROI-of-CRM-An-excellent-article-on-this-difficult-to-answer-question.aspx</id><published>2008-05-14T20:25:00Z</published><updated>2008-05-14T20:25:00Z</updated><content type="html">Undoubtedly, the most common question I hear from companies is &amp;quot;How do I cost justify my CRM investment?&amp;quot; ...(&lt;a href="http://customerfx.com/pages/crm-views/2008/05/14/Demystifying-the-ROI-of-CRM-An-excellent-article-on-this-difficult-to-answer-question.aspx"&gt;read more&lt;/a&gt;)&lt;img src="http://customerfx.com/aggbug.aspx?PostID=39319" width="1" height="1"&gt;</content><author><name>Scott Weber</name><uri>http://customerfx.com/members/Scott-Weber.aspx</uri></author><category term="CRM" scheme="http://customerfx.com/pages/crm-views/archive/tags/CRM/default.aspx" /><category term="ROI" scheme="http://customerfx.com/pages/crm-views/archive/tags/ROI/default.aspx" /></entry><entry><title>The Economic Stimulus Act 2008 may allow you to expense your entire CRM or ERP software purchase</title><link rel="alternate" type="text/html" href="http://customerfx.com/pages/crm-views/2008/04/24/the-economic-stimulus-act-2008-may-allow-you-to-expense-your-entire-crm-or-erp-software-purchase.aspx" /><id>http://customerfx.com/pages/crm-views/2008/04/24/the-economic-stimulus-act-2008-may-allow-you-to-expense-your-entire-crm-or-erp-software-purchase.aspx</id><published>2008-04-24T13:23:00Z</published><updated>2008-04-24T13:23:00Z</updated><content type="html">&lt;p&gt;If the high cost of implementing your new software system is preventing you from making the purchase right now, this may change your thinking! This tax incentive could significantly lower the actual cost of your new CRM and/or ERP system.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;i&gt;HR Bill 5140, What does it mean?&lt;/i&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;em&gt;The key addition affecting small businesses is an expansion of &amp;quot;bonus depreciation&amp;quot; which allows investments in tangible property, &lt;b&gt;computer software&lt;/b&gt;, or improvements to leased property to be more speedily depreciated, adding to a business&amp;#39; tax savings. Businesses of all sizes will be allowed to depreciate in this tax year 50% of the cost of an asset put into use in 2008.&lt;/em&gt;&lt;/li&gt;&lt;/ul&gt;
&lt;p&gt;~&lt;i&gt;Fortune Small Business&lt;/i&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;_______________________________________________________________________________&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;The Economic Stimulus Act of 2008 provides US corporate taxpayers the ability to take additional depreciation on qualifying property that is purchased and placed into production during 2008&lt;/p&gt;
&lt;p&gt;- &lt;b&gt;Rapid depreciation = improved tax savings&lt;/b&gt;&lt;/p&gt;
&lt;p&gt;- &lt;b&gt;Makes new investment opportunities more profitable and attractive&lt;/b&gt; &lt;/p&gt;
&lt;p&gt;&lt;strong&gt;- Because this provision is for 2008 only, software purchases may be especially attractive to many IT departments and CFOs&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;- The 2008 timeframe for purchase and stipulation that it must be placed into service during 2008 will create a sense of urgency for customers to accelerate their purchase&lt;/li&gt;
&lt;li&gt;- 168(k) Allowance - This is the &amp;quot;Bonus Depreciation&amp;quot; allowance for 2008 - applies to any business regardless of the amount spent on qualifying assets in 2008&lt;/li&gt;
&lt;li&gt;- Allows a business to immediately expense an additional 50% of the cost of qualifying assets purchased in in 2008&lt;/li&gt;
&lt;li&gt;- Section 179 - Depreciation allowed Increased from $128K to $250K&lt;/li&gt;
&lt;li&gt;- Applies to all businesses who purchase less than $810,000 in qualifying assets&lt;/li&gt;
&lt;li&gt;- Threshold amount increased from $510K to $810K&lt;/li&gt;
&lt;li&gt;- Small to mid-size businesses are able to take advantage of either the new rules governing 168(k) or Section 179&lt;/li&gt;
&lt;li&gt;- Expense or Depreciate &lt;/li&gt;&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;EXAMPLE: &lt;/strong&gt;XYZ Company purchases accounting software for $24,000&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;- If XYZ Company is making less than $800K in capital purchases in 2008, they can expense the item immediately -- reducing their tax liability - as long as they do not expense more than $250k for the year.&lt;/li&gt;
&lt;li&gt;- If XYZ Company would rather spread the expense over multiple years by depreciating the asset (software), they can take advantage of the new 168(k) 50% Bonus Depreciation rules:&lt;/li&gt;
&lt;li&gt;- $24,000 original cost of asset&lt;/li&gt;
&lt;li&gt;- 50% deducted immediately&lt;/li&gt;
&lt;li&gt;- $12,000 remaining cost will be depreciated over life of asset&lt;/li&gt;
&lt;li&gt;» 3 Year Life @ $4,000 per year&lt;/li&gt;
&lt;li&gt;- Total Depreciation = $16,000 vs. $8,000 without the Economic Stimulus Act&lt;/li&gt;&lt;/ul&gt;
&lt;p&gt;&lt;i&gt;&lt;strong&gt;RAPID DEPRECIATION = LOWER TAX LIABILITY&lt;/strong&gt;&lt;/i&gt;&lt;/p&gt;&lt;img src="http://customerfx.com/aggbug.aspx?PostID=39207" width="1" height="1"&gt;</content><author><name>Scott Weber</name><uri>http://customerfx.com/members/Scott-Weber.aspx</uri></author><category term="ERP" scheme="http://customerfx.com/pages/crm-views/archive/tags/ERP/default.aspx" /><category term="CRM" scheme="http://customerfx.com/pages/crm-views/archive/tags/CRM/default.aspx" /><category term="Purchasing" scheme="http://customerfx.com/pages/crm-views/archive/tags/Purchasing/default.aspx" /><category term="Taxes" scheme="http://customerfx.com/pages/crm-views/archive/tags/Taxes/default.aspx" /></entry></feed>