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All Tags » Issues and Bugs » SalesLogix Web » Troubleshooting ( RSS)
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I recently saw an issue where groups would not load in SalesLogix 7.5.1 web. Not a single group would load. You'd see the spinning circle as if it were attempting to load the group. However, that would disappear and then...nothing. No group data would appear. Not just the data, but not even the group definition, so you wouldn't even see any column headers. With a little troubleshooting the problem was easy to track down, and the solution turned out to be a simple one.
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I posted this a while back in the SalesLogix Business Partner newsgroups, but it has recently just helped a few others who came across it there, so I thought it would be a worthwhile public post. Not everyone will get the error mentioned in this post, but if you are then this should help. This post also describes my troubleshooting process to locate this issue and determine the fix for it.
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If you're using SalesLogix 7.2 Web along with ActiveMail (the Outlook integration for the SalesLogix Web client - you'll see the option on the login screen), then chances are you've seen an error about “THTTPRequestThread”. This is a particularly annoying error that will display each time you move to a new page. So, every time you do....anything, you'll see the error dialog. A real pain. This post offers some help to solve this annoying issue.
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Chances are that if you have SalesLogix 7.2 Web running that you've had to perform an IISRESET a time or two on the IIS server. Often this can be a pain since you might not actually be on the IIS server. You might have the Application Architect installed on a workstation the the deployment pointing to the IIS server. In these cases it can be a pain to remote desktop to the IIS server simply to run the IISRESET command.
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One of the great things about the new SalesLogix Web architecture is that it is all built on ASP.NET - using standard ASP.NET techniques. With our knowledge of ASP.NET, we can make many useful changes to SalesLogix since it all 100% applies. No tricky or proprietary things to figure out, just plain old ASP.NET. A customer reported a problem today from a customer portal user who was getting a timeout when trying to upload a 2MB file as an attachment to a ticket...
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