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All Tags » Issues and Bugs ( RSS)
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Some of you have reported that you've been experiencing errors mentioning "getcp" when using Git Extensions for SalesLogix. This post will outline the problem and show how to fix it.
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I recently saw an issue where groups would not load in SalesLogix 7.5.1 web. Not a single group would load. You'd see the spinning circle as if it were attempting to load the group. However, that would disappear and then...nothing. No group data would appear. Not just the data, but not even the group definition, so you wouldn't even see any column headers. With a little troubleshooting the problem was easy to track down, and the solution turned out to be a simple one.
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In today's SalesLogix Web Developer class, we discussed an issue that someone in the class was having at runtime with a relationship that had a property that started with lower-case letters. Here are the details of that issue and the fix.
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I posted this a while back in the SalesLogix Business Partner newsgroups, but it has recently just helped a few others who came across it there, so I thought it would be a worthwhile public post. Not everyone will get the error mentioned in this post, but if you are then this should help. This post also describes my troubleshooting process to locate this issue and determine the fix for it.
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If you're using SalesLogix 7.2 Web along with ActiveMail (the Outlook integration for the SalesLogix Web client - you'll see the option on the login screen), then chances are you've seen an error about “THTTPRequestThread”. This is a particularly annoying error that will display each time you move to a new page. So, every time you do....anything, you'll see the error dialog. A real pain. This post offers some help to solve this annoying issue.
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Chances are that if you have SalesLogix 7.2 Web running that you've had to perform an IISRESET a time or two on the IIS server. Often this can be a pain since you might not actually be on the IIS server. You might have the Application Architect installed on a workstation the the deployment pointing to the IIS server. In these cases it can be a pain to remote desktop to the IIS server simply to run the IISRESET command.
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One of the great things about the new SalesLogix Web architecture is that it is all built on ASP.NET - using standard ASP.NET techniques. With our knowledge of ASP.NET, we can make many useful changes to SalesLogix since it all 100% applies. No tricky or proprietary things to figure out, just plain old ASP.NET. A customer reported a problem today from a customer portal user who was getting a timeout when trying to upload a 2MB file as an attachment to a ticket...
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Using 7.2.1, if you change the portal title this change does not reflect as the title of the deployed site. For example, if you change it from "Sage SalesLogix" to "SalesLogix Development System", then deploy the site, it will still show "Sage SalesLogix" as the site's title. I should mention, this was not a problem in pre-SP1 (7.2.0) systems it worked fine there.
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Brad Corbin from Sharp Approach found a hilarious mistake in an OOTB SalesLogix Script. Take a look.
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Came accross some great news from Stuart Carnie, the developer behind the SalesLogix provider, and just had to share it.
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Kris Halsrud e-mailed me a tip related to using SQL Result Sets in SalesLogix bundles.
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OK. It's been a long crappy day. I've been working with the DataGrid's “edit” events, such as OnEditing, OnEditingRow, OnEdited, and OnEditedRow with inline editing. I have a few fields on the grid that are editable and others that are not. Here's what sucks.
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Timmus Agersea from Customer Systems Inc shares a tip about a missing picklist item in SalesLogix related to script tasks in Contact Processes (posted in the SalesLogix Business Partner newsgroups). Thanks Timmus.
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In response to my last post, Jeremy Brayton asked an important enough question that I felt warranted another post on the subject.
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I see the question arise often about CursorLocation with Recordsets in SalesLogix. This question comes up even more now with SalesLogix 6.2 as neglecting to set CursorLocation can have have more noticable results.
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A question that comes up every now and then is how to create a shorter, prettier key like the Ticket ID used in the support client. This is needed if programatically creating tickets, or if you need some unique number for some custom module such as a quote number. Using the SalesLogix table ID for something such as a quote ID results in a long hard to read value (and won't win you many points with your customer). Creating a SalesLogix “Pretty Key” is easy, but there are some things to know about
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I received an e-mail this morning from Richard Weck of Harris Technology regarding a fix to the Notes/History tab in SalesLogix 6.2 Gold Release. Basically the sorting is broken. Below is the e-mail from Richard and the steps to fix the problem.
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OK. I know I said I was going to end saleslogixblog.com but I've changed my mind. I'm going to keep it around a bit more. Jeremy Brayton brought up a good point. This blog is a good place to post the tid-bits, leaving the beefier articles for slxdeveloper.com. So I'll keep it around.
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After much thought, I've decided to discontinue SalesLogixBlog.com. I'm just spread way too thin. Over the next little while I'll take the best content from this blog and move it to slxdeveloper.com as full articles. However, I'll still be focusing on my regular blog at ryanfarley.com as usual (although not SalesLogix related, there's better content posted there anyway). From now on all my SalesLogix related material will be posted to slxdeveloper.com.
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I've talked a few times in the past about converting dates to ISO format in SQL statements for the SalesLogix Provider. I cannot stress just how important this is. I guarantee you that if you're not converting dates inline in your SQL INSERT/UPDATE/DELETE statements then you are having sync issues (even though you might not know it yet). When I get issues regarding synchronization back to me that is the first thing I will check. I've posted before some code to demonstrate how to convert your dat
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Another sync issue surfaced this week in SalesLogix 6.1. This is another one of those fun things to troubleshoot since the data does in fact update on the local database but then is rejected by the remote database in the synchronization process. The problem only exists when using dynamic SQL statements to perform updates or inserts and involves putting blank strings into numeric fields.
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I posted before about the order that the ShowViewForRecord function searches for forms of the name you pass to it (ie: first searches legacy and then new active forms). The problem before caused a legacy view to win out over an active form in the case where they both had the same name.
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There is a bug in the SalesLogix version 6 bundler that causes an error if you attempt to add a Lookup with a space in the name. When you attempt to add a Lookup to a bundle with a space in the name (such as Sales Process, etc) you'll get a nasty error "List Index out of bounds (-1).
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A question that I see from SalesLogix Ryan Farleyistrators & developers fairly often is regarding the error “The provider on Server FOO is no longer in use. Please change your connection to the provider on server BAR.” that they encounter when attemting to establish a connection to SalesLogix.
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If you're in the loop, you've found that the SalesLogix Provider expects all dates to be in ISO format (Note: to clarify, it was originally expected in ANSI format, but with v6.1 the standard was changed to ISO to account for Oracle). I say “in the loop” because unless you're paying close attention and possibly active in the SalesLogix BP newsgroups, then you likely never heard of this.
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