June 2008 - Posts - Customer FX 3.0

Dave Tinjum on Customer FX 3.0 - Customer FX 1.0 was actually Business FX, born in the fall of 1993. In 2000 we started using the DBA Customer FX to reflect the change in our industry from Sales Automation to Customer Relationship Management, and 2.0 arrived. This blog will share the birth and evolution of Customer FX 3.0 and maybe even be an interesting read from time to time.

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June 2008 - Posts

Agile Delivery - Part 3

So, How About Starting with Minimizing Friction...By, Drum Roll Please - Just Asking. It dawned on me one day that most of the friction in our relationships stemmed from some clients preferring an approach other than our standard delivery process. Read more

Posted Jun 17 2008, 05:21 AM by David Tinjum with no comments

Tags: CFX 3, Being Agile

Agile Delivery - Part 2

I just got tired of saying no. See, we have (had?) things figured out pretty well. We have a core delivery process we've been working on since 1999. Our improvement process is pretty simple really. Read more

Posted Jun 03 2008, 05:52 AM by David Tinjum with no comments

Tags: CFX 3, Being Agile

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June 2008 - Posts

Agile Delivery - Part 3

Agile Delivery - Part 2

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