Customer FX 3.0

The First Web Page in the History of the World

2010-03-15T11:21:00Z

According to CNN in an article marking the 25 anniversary of the Web, this is the first web page ever . According to the site, Symbolics.com, they were the first domain name ever registered. Way back on March 15, 1985. I visited the site. Almost had a spiritual experience....(read more)

Social Media Geeks [Video]

2010-03-09T16:02:00Z

A Pantless Knights spoof of Jay-Z and Alicia Keys Empire State of Mind...(read more)

Video - Social Media Revolution or Evolution?

2010-03-04T14:35:00Z

I was going through my YouTube favorites the other day and came across this video from last fall. It got me thinking about the evolution of "Social Media" from Compuserve, Prodigy, Bulletin Board systems and such, to blogs and forums, and the mass market social sites of today like, YouTube, Facebook, Twitter and the rest. It really has been evolving for more than 2 decades. Maybe more of an explosion than revolution, but the numbers in this video are pretty mind blowing. Some of the facts...(read more)

Amazon Web Services - Moving to the Cloud - Part 8

2010-01-22T15:09:00Z

In preparation for the upcoming SalesLogix Cloud Edition from Sage, we're full speed ahead ramping up on the underlying technology of Amazon Web Services. Our first project was moving our SalesLogix Web demo site to Amazon using Amazon Elastic Compute Cloud (EC2) and Amazon Simple Storage Service (S3). Our plan is to offer custom integration services for SalesLogix Cloud when it's released. Amazon EC2 and Amazon S3 - When we started using: 2009. - What we were using: On premise infrastructure...(read more)

First Photo of Official Twitter Blackberry Client

2010-01-21T01:56:00Z

The above picture was posted up on Tweetphoto...(read more)

GitHub - Moving to the Cloud - Part 7

2010-01-19T16:33:00Z

Another huge win for us. We are using GitHub for team developement collaboration and source control, internally and with our clients as part of the dev team. We are also using GitHub to host our SalesLogix Open Source projects....(read more)

Google Apps Premier - Moving to the Cloud - Part 6

2010-01-07T15:12:00Z

This has been a huge win for us. For the last umpteen years we were running Microsoft Exchange, which did the job, but required more and more hardware and more and more time to patch, upgrade and maintain. ...(read more)

Will Sage SalesLogix Cloud Edition Level the Playing Field for Business Partners?

2010-01-05T16:10:00Z

With the buzz building for the upcoming SalesLogix Cloud Edition, one topic not being discussed so far is the impact on the SalesLogix Business Partner community. By shifting it's business model from On-Premise software to the SaaS (subscription) model, Sage has the opportunity to energize hundreds of Business Partners who are currently at a competitive disadvantage relative to a handful of of their peers. ...(read more)

The Socially Acceptable Geek Subgenre Scale

2009-12-31T14:42:00Z

Found this on Gizmodo. Happy New Year. Being a geek no longer holds the stigma it once did. In fact, it can be downright cool to be a geek these days. But not all geeks are created equal. ...(read more)

Yammer - Moving to the Cloud - Part 5

2009-12-29T15:31:00Z

Yammer. Wow. This app has been a great addition to our portfolio. Part private Twitter, part company portal, part group IM, Only $3 or $5 per person, per month. Big shout out to @yammer on Twitter. Will be integrating with SalesLogix Cloud for sure....(read more)

Box.net - Moving to the Cloud - Part 4

2009-12-28T14:39:00Z

We have been blogging since 2002, before it was even called blogging. We had an article site that allowed comments at crmdeveloper.com, now part of our main site. We started slxdeveloper.com in 2002 as an article and developer forum, now called social media....(read more)

How Fanboys See Operating Systems - Funny

2009-12-24T14:10:00Z

Ryan Farley found this and posted to our company Yammer portal. Just had to share. Happy Holidays....(read more)

Twitter - Moving to the Cloud - Part 3

2009-12-22T15:09:00Z

Social media was just starting to explode, Facebook was not at 300 million users yet, but was growing like crazy. Twitter was also growing fast but was a year or so from blowing up big-time. We were just playing around at first, and set up our blogs to feed into Twitter....(read more)

Basecamp - Moving to the Cloud - Part 2

2009-12-21T15:31:00Z

The cloud was still not the term used for SaaS apps, I think On Demand was the buzzword of the day, and the adoption of Basecamp was not part of a grand plan. It was very simple, affordable, and solved some business issues....(read more)

Citrix GoToAssist - Moving to the Cloud - Part 1

2009-12-18T21:00:00Z

With the pending release of SalesLogix Cloud Edition, it seems like a good time to lay out what Customer FX has been doing in this area....(read more)

Whitepaper on Business Management Software

2009-05-22T18:44:00Z

New from Sage, includes original, independent research that asnwers a number of question, including...(read more)

10 Reasons Why Highrise CRM Sucks and the 1 Thing 37signals Could Do to Make it Rock

2009-03-19T17:13:00Z

Highrise sucks, but I love Basecamp, a project collaboration tool also from 37signals. My company has been using it for years. It is stupid simple to learn and use, but has the basic features we need at a ridiculously low price. Highrise, the CRM solution from 37signals shares all the the above attributes and in almost every way is a pretty cool product for smaller businesses. So what's the problem? FULL Disclosure: Before I go on, in case you have not yet reviewed the rest of our web site, we...(read more)

Microsoft Raincloud Bursts

2009-03-17T18:08:00Z

Guess SaaS does have some downside. Don't get me wrong, I believe. We use several SaaS packages at our business. But I think it's healthy to have the hype dampened once in a while to keep it real. ...(read more)

Fascinating Facebook Facts

2009-02-20T11:15:00Z

Came across and article yesterday from Jessi Hempel at BusinessWeek titled: "How Facebook is taking over our lives". For me the startling fact is the the average user spends over 3 hours per month on the site. The other is the astounding growth on the female over 55 group in less than 6 months....(read more)

Future Trends: How Social CRM Can Benefit Your Organization

2009-02-19T04:04:00Z

In today’s Web-intensive culture, taking advantage of Web 2.0 social media tools like Facebook and Twitter can provide the chance to extend customer relationships and generate positive buzz about your company. Social CRM enables you to better understand your customers and prospects, what’s on their minds, what topics are important to them, and how they like getting information so you can build more intimate relationships with them....(read more)

Twitter on the Verge of Going Mainstream

2009-02-18T12:46:00Z

While still in the early adopter stage, my gut tells me the microblogging service is on the verge of explosive growth this year. While it is dwarfed by sites like Facebook, Myspace, Linkedin and others with 2.7 million visitors in December according to Nielsen, that represents an eight-fold increase from a year earlier. At Customer FX we are very active on Twitter, and I personally spend too much of my free time on the site. It seems that each day more and more large corporations are dipping their...(read more)

Twitter No Longer Allowing Accounts with Twitter in the Name

2008-12-22T14:26:00Z

Is this breaking news? Have not heard of a change in their policy. There is a whole industry already built around twitter, most with twitter in the company name, and most have active accounts on twitter with, of course, twitter in the account name. If true, this will create a major uproar in the twitterverse. Anyone else have anything to add?...(read more)

Customer FX Launches Business Intelligence Practice

2008-11-26T15:08:00Z

Today we launched our Business Intelligence Practice with 3 new service offerings for Crystal Reports. While we've done custom report development using Crystal Reports for many years, we've decided to take our efforts to a new level....(read more)

Customer FX Achieves Sage Software President's Circle

2008-10-29T22:23:00Z

Out of thousands, only a few are chosen. Customer FX Corporation is awarded the Sage Software President's Circle award for being a top performer in 2008! ...(read more)

Customer FX Celebrates 15 Years

2008-10-28T21:55:00Z

November 2008 marks the 15 year anniversary of Customer FX Corporation. Back in 1993 when we started, there was no such thing as CRM. Not even Sales Automation really. Just contact management, as typified by Act!, TeleMagic and GoldMine. DOS programs. ...(read more)