New from Sage, includes original, independent research that asnwers a number of question, including Read more

Highrise sucks, but I love Basecamp, a project collaboration tool also from 37signals. My company has been using it for years. It is stupid simple to learn and use, but has the basic features we need at a ridiculously low price. Highrise, the CRM solution... Read more

Guess SaaS does have some downside. Don't get me wrong, I believe. We use several SaaS packages at our business. But I think it's healthy to have the hype dampened once in a while to keep it real. Read more

Came across and article yesterday from Jessi Hempel at BusinessWeek titled: "How Facebook is taking over our lives". For me the startling fact is the the average user spends over 3 hours per month on the site. The other is the astounding growth on the female over 55 group in less than 6 months. Read more

In today’s Web-intensive culture, taking advantage of Web 2.0 social media tools like Facebook and Twitter can provide the chance to extend customer relationships and generate positive buzz about your company. Social CRM enables you to better understand your customers and prospects, what’s on their minds, what topics are important to them, and how they like getting information so you can build more intimate relationships with them. Read more

While still in the early adopter stage, my gut tells me the microblogging service is on the verge of explosive growth this year. While it is dwarfed by sites like Facebook, Myspace, Linkedin and others with 2.7 million visitors in December according to... Read more

Is this breaking news? Have not heard of a change in their policy. There is a whole industry already built around twitter, most with twitter in the company name, and most have active accounts on twitter with, of course, twitter in the account name. If... Read more

Today we launched our Business Intelligence Practice with 3 new service offerings for Crystal Reports. While we've done custom report development using Crystal Reports for many years, we've decided to take our efforts to a new level. Read more

Out of thousands, only a few are chosen. Customer FX Corporation is awarded the Sage Software President's Circle award for being a top performer in 2008! Read more

November 2008 marks the 15 year anniversary of Customer FX Corporation. Back in 1993 when we started, there was no such thing as CRM. Not even Sales Automation really. Just contact management, as typified by Act!, TeleMagic and GoldMine. DOS programs. Read more

Thank You CRN. It's been a few years since I've agreed to do an interview with the trade press. I've been hestitant because the last 2 interviews I gave were botched by the reporter. They did not have a clue on the subject of the interview, misquoted me, and I felt like a doofus when I read the resulting articles. Read more

Every time I think I've seen it all...Having been in this industry since 1987, you'd think nothing would surprise me when it comes to working with software vendors. Sadly, every time I start thinking I've seen it all, some software vendor sinks to a new low. Bofore I get going, I'd better practice some CYA and make a disclaimer: This is my take on the situation based on what I beleive to be the facts. The other party's involved may have a different view of the facts. Read more

In my previous post I related how our simple, nine word Mission Statement related to improved performance of our company. In this post I'll try to relate how it impacted one of our clients. Read more

In my previous post I talked about the key concepts behind Customer FX 3.0 and the 4 key concepts underlying our strategy. In addition to concepts, Customer FX 3.0 is About Beliefs. Belief number 1 - Knowledge Should Be Free. We've been acting on this belief since the 2002 launch of slxdeveloper.com and increased our investment with the launch of GoodTraining.com in March of 2007. Read more

We just completed the first project with a new client, a major Health Care Services organization based on the East Coast. The reason I'm blogging about this is the extreme level of professionalism and skill this client brought to the party. In my 20+ years in this business I've never seen a client that excelled in so many ways related to IT projects: Read more

I'm Not Saying We're Most Excellent but it is what we strive for. It's a journey because no matter how excellent - or not - you are, you can always become more excellent. Read more

So, How About Starting with Minimizing Friction...By, Drum Roll Please - Just Asking. It dawned on me one day that most of the friction in our relationships stemmed from some clients preferring an approach other than our standard delivery process. Read more

I just got tired of saying no. See, we have (had?) things figured out pretty well. We have a core delivery process we've been working on since 1999. Our improvement process is pretty simple really. Read more

Adapting to Each Client - This can be pretty dangerous stuff. Imagine an auto maker, say Toyota, assembling each car according to a proccess defined by each customer. Read more

As part of our ongoing effort to make it easier to do business with us, we our changing our our rate structure from one with multiple rates depending on the service provided to 1 flat rate for all services. Read more

Last week we spent most of our time on the Workshops section of our web sites. We impoved Navigation and added several Workshops. Knowledge transfer is the number 1 goal for this web site and Customer FX 3.0 - we will be adding new workshops every week. Read more

Well, Did You See the Old Site? Seriously. It was a major chore to add content and like so many sites ended up being stale, static, and not much value to our clients and visitors. It was an online brochure that did not reflect who we are or what we do. Read more

What we're setting out to do here has nothing to do with hype, and everthing to do with creating a whole new Solutions Provider business model. A model focused on our clients. A model focused on excellence (see our Mission Statement). That's it. Read more