Customer FX 3.0

Social Media Geeks [Video]

David Tinjum — Tue, 09 Mar 2010 16:02:00 GMT

A Pantless Knights spoof of Jay-Z and Alicia Keys Empire State of Mind...(read more)

Video - Social Media Revolution or Evolution?

David Tinjum — Thu, 04 Mar 2010 14:35:00 GMT

I was going through my YouTube favorites the other day and came across this video from last fall. It got me thinking about the evolution of "Social Media" from Compuserve, Prodigy, Bulletin Board systems and such, to blogs and forums, and the...(read more)

Amazon Web Services - Moving to the Cloud - Part 8

David Tinjum — Fri, 22 Jan 2010 15:09:00 GMT

In preparation for the upcoming SalesLogix Cloud Edition from Sage, we're full speed ahead ramping up on the underlying technology of Amazon Web Services. Our first project was moving our SalesLogix Web demo site to Amazon using Amazon Elastic Compute...(read more)

First Photo of Official Twitter Blackberry Client

David Tinjum — Thu, 21 Jan 2010 01:56:00 GMT

The above picture was posted up on Tweetphoto...(read more)

GitHub - Moving to the Cloud - Part 7

David Tinjum — Tue, 19 Jan 2010 16:33:00 GMT

Another huge win for us. We are using GitHub for team developement collaboration and source control, internally and with our clients as part of the dev team. We are also using GitHub to host our SalesLogix Open Source projects....(read more)

Google Apps Premier - Moving to the Cloud - Part 6

David Tinjum — Thu, 07 Jan 2010 15:12:00 GMT

This has been a huge win for us. For the last umpteen years we were running Microsoft Exchange, which did the job, but required more and more hardware and more and more time to patch, upgrade and maintain. ...(read more)

Will Sage SalesLogix Cloud Edition Level the Playing Field for Business Partners?

David Tinjum — Tue, 05 Jan 2010 16:10:00 GMT

With the buzz building for the upcoming SalesLogix Cloud Edition, one topic not being discussed so far is the impact on the SalesLogix Business Partner community. By shifting it's business model from On-Premise software to the SaaS (subscription) model, Sage has the opportunity to energize hundreds of Business Partners who are currently at a competitive disadvantage relative to a handful of of their peers. ...(read more)

The Socially Acceptable Geek Subgenre Scale

David Tinjum — Thu, 31 Dec 2009 14:42:00 GMT

Found this on Gizmodo. Happy New Year. Being a geek no longer holds the stigma it once did. In fact, it can be downright cool to be a geek these days. But not all geeks are created equal. ...(read more)

Yammer - Moving to the Cloud - Part 5

David Tinjum — Tue, 29 Dec 2009 15:31:00 GMT

Yammer. Wow. This app has been a great addition to our portfolio. Part private Twitter, part company portal, part group IM, Only $3 or $5 per person, per month. Big shout out to @yammer on Twitter. Will be integrating with SalesLogix Cloud for sure....(read more)

Box.net - Moving to the Cloud - Part 4

David Tinjum — Mon, 28 Dec 2009 14:39:00 GMT

We have been blogging since 2002, before it was even called blogging. We had an article site that allowed comments at crmdeveloper.com, now part of our main site. We started slxdeveloper.com in 2002 as an article and developer forum, now called social media....(read more)

How Fanboys See Operating Systems - Funny

David Tinjum — Thu, 24 Dec 2009 14:10:00 GMT

Ryan Farley found this and posted to our company Yammer portal. Just had to share. Happy Holidays....(read more)

Twitter - Moving to the Cloud - Part 3

David Tinjum — Tue, 22 Dec 2009 15:09:00 GMT

Social media was just starting to explode, Facebook was not at 300 million users yet, but was growing like crazy. Twitter was also growing fast but was a year or so from blowing up big-time. We were just playing around at first, and set up our blogs to feed into Twitter....(read more)

Basecamp - Moving to the Cloud - Part 2

David Tinjum — Mon, 21 Dec 2009 15:31:00 GMT

The cloud was still not the term used for SaaS apps, I think On Demand was the buzzword of the day, and the adoption of Basecamp was not part of a grand plan. It was very simple, affordable, and solved some business issues....(read more)

Citrix GoToAssist - Moving to the Cloud - Part 1

David Tinjum — Fri, 18 Dec 2009 21:00:00 GMT

With the pending release of SalesLogix Cloud Edition, it seems like a good time to lay out what Customer FX has been doing in this area....(read more)

Whitepaper on Business Management Software

David Tinjum — Fri, 22 May 2009 18:44:00 GMT

New from Sage, includes original, independent research that asnwers a number of question, including...(read more)

10 Reasons Why Highrise CRM Sucks and the 1 Thing 37signals Could Do to Make it Rock

David Tinjum — Thu, 19 Mar 2009 17:13:00 GMT

Highrise sucks, but I love Basecamp, a project collaboration tool also from 37signals. My company has been using it for years. It is stupid simple to learn and use, but has the basic features we need at a ridiculously low price. Highrise, the CRM solution...(read more)

Microsoft Raincloud Bursts

David Tinjum — Tue, 17 Mar 2009 18:08:00 GMT

Guess SaaS does have some downside. Don't get me wrong, I believe. We use several SaaS packages at our business. But I think it's healthy to have the hype dampened once in a while to keep it real. ...(read more)

Fascinating Facebook Facts

David Tinjum — Fri, 20 Feb 2009 11:15:00 GMT

Came across and article yesterday from Jessi Hempel at BusinessWeek titled: "How Facebook is taking over our lives". For me the startling fact is the the average user spends over 3 hours per month on the site. The other is the astounding growth on the female over 55 group in less than 6 months....(read more)

Future Trends: How Social CRM Can Benefit Your Organization

David Tinjum — Thu, 19 Feb 2009 04:04:00 GMT

In today’s Web-intensive culture, taking advantage of Web 2.0 social media tools like Facebook and Twitter can provide the chance to extend customer relationships and generate positive buzz about your company. Social CRM enables you to better understand your customers and prospects, what’s on their minds, what topics are important to them, and how they like getting information so you can build more intimate relationships with them....(read more)

Twitter on the Verge of Going Mainstream

David Tinjum — Wed, 18 Feb 2009 12:46:00 GMT

While still in the early adopter stage, my gut tells me the microblogging service is on the verge of explosive growth this year. While it is dwarfed by sites like Facebook, Myspace, Linkedin and others with 2.7 million visitors in December according to...(read more)

Twitter No Longer Allowing Accounts with Twitter in the Name

David Tinjum — Mon, 22 Dec 2008 14:26:00 GMT

Is this breaking news? Have not heard of a change in their policy. There is a whole industry already built around twitter, most with twitter in the company name, and most have active accounts on twitter with, of course, twitter in the account name. If...(read more)

Customer FX Launches Business Intelligence Practice

David Tinjum — Wed, 26 Nov 2008 15:08:00 GMT

Today we launched our Business Intelligence Practice with 3 new service offerings for Crystal Reports. While we've done custom report development using Crystal Reports for many years, we've decided to take our efforts to a new level....(read more)

Customer FX Achieves Sage Software President's Circle

David Tinjum — Wed, 29 Oct 2008 22:23:00 GMT

Out of thousands, only a few are chosen. Customer FX Corporation is awarded the Sage Software President's Circle award for being a top performer in 2008! ...(read more)

Customer FX Celebrates 15 Years

David Tinjum — Tue, 28 Oct 2008 21:55:00 GMT

November 2008 marks the 15 year anniversary of Customer FX Corporation. Back in 1993 when we started, there was no such thing as CRM. Not even Sales Automation really. Just contact management, as typified by Act!, TeleMagic and GoldMine. DOS programs. ...(read more)

SalesLogix Article on CRN

David Tinjum — Fri, 12 Sep 2008 11:41:00 GMT

Thank You CRN. It's been a few years since I've agreed to do an interview with the trade press. I've been hestitant because the last 2 interviews I gave were botched by the reporter. They did not have a clue on the subject of the interview, misquoted me, and I felt like a doofus when I read the resulting articles. ...(read more)