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          Featured Workshop

  Jan 05, 2015 - The Infor CRM Knowledge Base

If you need to search the Infor CRM database to find Tickets, History, and items in the Library for important information you need to use a search engine - the Knowledge Base.  The Knowledge Base can also be used to search any network folder to find needed informatio...

Workshops

    • The Infor CRM Knowledge Base

      Event Date: Jan 05, 2015
      If you need to search the Infor CRM database to find Tickets, History, and items in the Library for important information you need to use a search engine - the Knowledge Base.  The Knowledge Base can also be used to search any network folder to find needed informatio...
    • Infor CRM Web - Using Tickets

      Event Date: Jan 12, 2015
      When you're in a support role you need to know how to use tickets.  Tickets contain all of the information that you will need to report, investigate, and close an inquiry or problem reported by a customer.  With this feature you can insert new ticket...


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