Login / Register  search  syndication  about

          SalesLogix Questions & Answers

Your place to get answers to your SalesLogix related questions.

 Home  |   Subscribe via RSS  |   Subscribe via E-mail  |   

Attachment Error When Using SendSLX in SalesLogix v7.5

Question: We've just gone live with our SalesLogix v7.5 upgrade and we are encountering an error with SendSLX.  The SendSLX feature worked properly in the test system - attachment showed up in history if I chose to attach.  Now, if a user chooses to SendSLX or Record To History, the plugin is throwing an error saying it was unable to save an attachment (the .eml file itself or any other attachment that might be with the email) and that it is an invalid path.  The body of the email does show in history.

Any troubleshooting suggestions?

Answer: There are many places where the failure could occur, so isolating the issue is key.  Do you know where is it failing? Are you getting an App error, or Server error?  Connecting an HTTP Sniffer (such as Fiddler) can help you to determine if you are getting an HTTP failure, an IIS failure or an SLX Failure.  There could also be network issues that prevent the files from being uploaded.  Or, there may be File Size Limitation settings on SLX, ASP.NET and IIS that need to be reconfigured.  There are also timeout settings to consider.  Working through these different possibilities should help you resolve your error.

What's This?
  
Bookmark and Share

About SalesLogix Support

   Your SalesLogix Business Partner for SalesLogix Support.


Related Content
   ComboFix Kills Saleslogix Sync
ComboFix, a third party malware utility, will alter the Operating system so .qts and .que files will no l
Posted on Sep 12, 2014 by Brianna Ojard to SalesLogix Support
 
   How do I access the new Opportunity that I created in Saleslogix??
I had a user ask why they could not access a Salelogix opportunity when they clicked the hyperlink from t
Posted on Sep 04, 2014 by Dale Richter to SalesLogix Questions & Answers
 
   Retrieving Items from a Picklist via Javascript
Saleslogix is very light on how to use client side processes to do things in the Saleslogix web client.&n
Posted on Aug 29, 2014 by Kris Halsrud to Kris Halsrud's Blog
 
   Saleslogix Xbar update coming soon
Scheduled to be released 8/29/2014 Features in Update •Installation improvements •Enterp
Posted on Aug 21, 2014 by Scott Weber to SalesLogix Product Blog
 
   How do you add a parameter for File Attachment Size and Timeout in Saleslogix 8.1?
Question: Is it possible to set a parameter for file attachment size and timeout in Salelogix? If
Posted on Aug 07, 2014 by Dale Richter to SalesLogix Questions & Answers
 
Comments

No Comments
All contents Copyright © 2014 Customer FX Corporation
Customer FX Corporation
2324 University Avenue West, Suite 115
Saint Paul, Minnesota 55114
Tel: 800.728.5783

  Follow @CustomerFX on twitter
Follow the best news, tips, and articles
  Subscribe to Customer FX on youtube
Watch SalesLogix tutorial videos from Customer FX
Login / Register