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Ticket Window Taking Long Time to Load in SalesLogix v6.2

Question: I'm running SalesLogix v6.2 (I know, OLD version), and it doesn't have many customizations but the database is large.  We just turned on ticketing capabilities, and the ticket window takes 60-90 seconds to open.  I ran the SLX Profiler and discovered the following:

SELECT A1.ATTACHID, A1.DESCRIPTION, A1.USERID, A1.ATTACHDATE, A1.FILESIZE, A1.TICKETID, A1.FILENAME FROM ATTACHMENT A1 WHERE A1.TICKETID = ?

This snippit seems to ask for a ticket ID and on initial load isn't getting one. Instead we're getting well in excess of 320,000 rows returned over the better part of a minute. I have no idea how to solve this.  Any suggestions?

Answer: This is probably happening because of the Attachments tab on the Ticket Mainview.  Unbid the bindid on the form to keep it from loading when the form loads.  After you do this you could put a hidden textbox on the form that is bound to the Ticket.TicketID, and then add an event to the OnChange of the control that sets the bindid property of the grid to the text property of the textbox.  Setting the bindid should load the data.

 

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