Login / Register  search  syndication  about

          Infor CRM Questions & Answers

Your place to get answers to your SalesLogix related questions.

 Home  |   Subscribe via RSS  |   Subscribe via E-mail  |   

How do you clear the SalesLogix Cache and Remove Registry Keys?

Question:

When inserting a SalesLogix ticket and the form displays for less than a second and then closes. How can I fix this?

Answer:

SalesLogix stores temporary information in a local cache and in two registry keys that may be removed for troubleshooting machine specific issues. The cache information and registry keys are rebuilt automatically the next time the SalesLogix client is loaded.

Please note that before deleting any registry keys the registry should be backed up.
Possible Resolution:

1. Close all SalesLogix applications.
2. Browse to C:\Documents and Settings\All Users\Application Data\Software\SalesLogix\Cache.
3. Delete the contents of the CACHE folder.
4. From the Start menu, click Run.
5. On the Run window, in the Open field, Type regedit.
6. Click OK.
7. On the Registry Editor window, in the left pane, expand HKEY_CURRENT_USER, Software, and SalesLogix.
8. Click the Client folder and press Delete.
9. Click Yes.
10. Repeat steps 7-9 to delete the following registry keys:
11.
* Design
* SalesLogix
12. Reboot the workstation.

What's This?
  
Bookmark and Share

About SalesLogix Support

   Your SalesLogix Business Partner for SalesLogix Support.


Related Content
   How do I fix a corrupt Picklist in Infor CRM version 8.1?
I had a user ask how to fix a corrupt picklist. The picklist did not show any values when trying to e
Posted on Feb 06, 2015 by Dale Richter to Infor CRM Questions & Answers
 
   Creating a Searchable & Filterable ComboBox in Infor CRM (Saleslogix) Web Client
I've had a few posts lately covering the ComboBox control in the Infor CRM (Saleslogix) Web Client. T
Posted on Feb 05, 2015 by Ryan Farley to Ryan Farley's Blog
 
   Limiting the Height of the Infor CRM (Saleslogix) ComboBox Popup
In my last post, I discussed how the Infor CRM (Saleslogix) ComboBox is a Dijit Select form widget. This
Posted on Jan 29, 2015 by Ryan Farley to Ryan Farley's Blog
 
   How to Disable the ComboBox Control in the Infor CRM (Saleslogix) Web Client
There's a problem with the ComboBox control in the Infor CRM (Saleslogix) Web Client. It won't di
Posted on Jan 22, 2015 by Ryan Farley to Ryan Farley's Blog
 
   Problems running Crystal Reports in the Infor CRM (formerly Saleslogix) LAN client
We recently had a client that was using the Crystal RDC object in VBScript within the LAN client to run a
Posted on Jan 20, 2015 by Kris Halsrud to Kris Halsrud's Blog
 
Comments

No Comments
All contents Copyright © 2015 Customer FX Corporation
Customer FX Corporation
2324 University Avenue West, Suite 115
Saint Paul, Minnesota 55114
Tel: 800.728.5783

  Follow @CustomerFX on twitter
Follow the best news, tips, and articles
  Subscribe to Customer FX on youtube
Watch SalesLogix tutorial videos from Customer FX
Login / Register