Login / Register  search  syndication  about

          Infor CRM Questions & Answers

Your place to get answers to your SalesLogix related questions.

 Home  |   Subscribe via RSS  |   Subscribe via E-mail  |   

How can you reorganize the answers for a Decision-Question item in SalesLogix Contact Processes?

Question:

If I place a "Decision - Question" item on the process, I can then have multiple lines of results for this question.

For example...
Q) Do you wish to continue with this call?
A1) Yes.
A2) No, close the process.
A3) No, but schedule a call-back.

However, the Architect does not seem to want to let me change the order in which the answers appear. In the client they appear as...

Q) Do you wish to continue with this call?
A2) No, close the process.
A1) Yes.
A3) No, but schedule a call-back.

... which is does not come in the natural order that users expect. 

The responses seem to appear in the order in which they branch from the question mark in the process designer. Unfortunately, I cannot find a way of reorganizing the order in which the branches appear, and therefore the order in which the responses appear on screen to the user.

Answer:

When designing a process, click the item after the "Question" that you want to reorder and use the "page up" and "page down" buttons. This will place the item either at the top or the bottom of available outcomes.

I haven't found a way of moving the item up or down one level at a time, but with a bit of juggling you can indeed change the order of the resulting decisions.

 

 

 

What's This?
  
Bookmark and Share

About SalesLogix Support

   Your SalesLogix Business Partner for SalesLogix Support.


Related Content
   How do you set the Base Directory when Deploying your Web Client on Infor CRM 8.1?
Question:How do I make sure my Base Directory is set correctly on Infor CRM ? Recently I had a custo
Posted on Mar 06, 2015 by Dale Richter to Infor CRM Questions & Answers
 
   How do I fix a corrupt Picklist in Infor CRM version 8.1?
I had a user ask how to fix a corrupt picklist. The picklist did not show any values when trying to e
Posted on Feb 06, 2015 by Dale Richter to Infor CRM Questions & Answers
 
   Creating a Searchable & Filterable ComboBox in Infor CRM (Saleslogix) Web Client
I've had a few posts lately covering the ComboBox control in the Infor CRM (Saleslogix) Web Client. T
Posted on Feb 05, 2015 by Ryan Farley to Ryan Farley's Blog
 
   Limiting the Height of the Infor CRM (Saleslogix) ComboBox Popup
In my last post, I discussed how the Infor CRM (Saleslogix) ComboBox is a Dijit Select form widget. This
Posted on Jan 29, 2015 by Ryan Farley to Ryan Farley's Blog
 
   How to Disable the ComboBox Control in the Infor CRM (Saleslogix) Web Client
There's a problem with the ComboBox control in the Infor CRM (Saleslogix) Web Client. It won't di
Posted on Jan 22, 2015 by Ryan Farley to Ryan Farley's Blog
 
Comments

No Comments
All contents Copyright © 2015 Customer FX Corporation
Customer FX Corporation
2324 University Avenue West, Suite 115
Saint Paul, Minnesota 55114
Tel: 800.728.5783

  Follow @CustomerFX on twitter
Follow the best news, tips, and articles
  Subscribe to Customer FX on youtube
Watch SalesLogix tutorial videos from Customer FX
Login / Register