Login / Register  search  syndication  about

          SalesLogix Questions & Answers

Your place to get answers to your SalesLogix related questions.

 Home  |   Subscribe via RSS  |   Subscribe via E-mail  |   

Can code be written to allow managers to make users available for Support Calls, rather than only the SalesLogix Administrator have this option?

Question:

We use SLX 7.2.2 to manage incoming calls for our hotline and notify users with a ticket to call back the customers

Actually we want to handle the users' absence due to holiday, illness etc., at this period no tickets should be assigned to that users

i know about the option "available for calls" in the user profile, if this option is checked, everthing worked fine an no ticket can be assigned

However, I would like to assign this to managers, not the Admin.

maybe a connection to Exchange-Server where users adjust their "out-of-office"-notifications ? 
or something else that is available for each user to gibe the information about absence to the VB-Code in SalesLogix?

 

Answer:

The code to ascertain whether a user is available for calls is fully open - so it would be quite a simple matter of adding in a table/code etc. to handle the adding of a flag to ensure tickets can't be assigned. You could do this such that users's managers can flip this on/off to avoid restricting to the admin - you probably wouldn't want to allow the user to do it (it'd be permanently on !).


What's This?
  
Bookmark and Share

About SalesLogix Support

   Your SalesLogix Business Partner for SalesLogix Support.


Related Content
   Fixing the Orphaning of Salesfusion Data when Converting Leads to Contacts in Infor CRM (Saleslogix)
We have had a couple of client recently come to other with the same problem-When you convert a Lead to a
Posted on Sep 19, 2014 by Kris Halsrud to Kris Halsrud's Blog
 
   Official Infor CRM Acquisition FAQ
What to expect now that Saleslogix is Infor CRM. Like many of you, it will take some time (probably a
Posted on Sep 18, 2014 by Brianna Ojard to The Inbox
 
   ComboFix Kills Saleslogix Sync
ComboFix, a third party malware utility, will alter the Operating system so .qts and .que files will no l
Posted on Sep 12, 2014 by Brianna Ojard to SalesLogix Support
 
   How do I access the new Opportunity that I created in Saleslogix??
I had a user ask why they could not access a Salelogix opportunity when they clicked the hyperlink from t
Posted on Sep 04, 2014 by Dale Richter to SalesLogix Questions & Answers
 
   Retrieving Items from a Picklist via Javascript
Saleslogix is very light on how to use client side processes to do things in the Saleslogix web client.&n
Posted on Aug 29, 2014 by Kris Halsrud to Kris Halsrud's Blog
 
Comments

No Comments
All contents Copyright © 2014 Customer FX Corporation
Customer FX Corporation
2324 University Avenue West, Suite 115
Saint Paul, Minnesota 55114
Tel: 800.728.5783

  Follow @CustomerFX on twitter
Follow the best news, tips, and articles
  Subscribe to Customer FX on youtube
Watch SalesLogix tutorial videos from Customer FX
Login / Register