In 7.0, when you minimized Insert New Ticket, you could navigate around SalesLogix. In 7.5.2, when you minimize Insert New Ticket and try to do something else, focus just goes back to the minimized Insert New Ticket form.
This happens on the evaluation database as well as my customer's database. What am I missing? Did something change? Same behavior for Insert Defect, Contract, Return.
Modal or non modal behavior of the Insert New ticket screen is being controlled via vb script named "Insert Ticket" in system family. It was changed in 7.2. so you would have to compare the earlier script with new one