Login / Register  search  syndication  about

          SalesLogix Questions & Answers

Your place to get answers to your SalesLogix related questions.

 Home  |   Subscribe via RSS  |   Subscribe via E-mail  |   

Why Do I Get a White Box With a Red X in My SalesLogix Templates?

Question: A problem has been discovered with mail merges. I don't know how long it has been going on, but I know merges from Feb. worked normally. When someone uses a mail merge template that has a graphic like a logo or image, the preview looks fine but the actual email received has a white box with a little red x for the logo. When I tell SLX to let me edit individual emails while merging, all of the previews show the image correctly. Additionally, the AppData\Roaming\SLX... folder shows the merge and includes the correct image AND the html file that has the logo. If SLX is creating the html with the logo, why is the email showing blank images?

Answer: What version are you on? This issue is fixed in 7.5 SP2 but you do have to make changes - Step 1. Add the following registry key: [HKEY_LOCAL_MACHINE\SOFTWARE\SalesLogix\PathManager] Step 2. Start the Saleslogix-Client until the login screen appears. Several registry keys will be added. With regedit you can see where these paths are pointing to. Adjust all keys that start with MailMerge to a drive letter path.  Example: "MailMergeCachePath"="U:\\%user%\\Application Data\\SalesLogix\\MailMerge\\Cache" Step 3. Once the registry key is modified and activated it will be used by every user login on this machine/server. The key is activated when both symbols “<>”are removed in front of the path. This normally occurs with roaming profiles and TermServer/Citrix .

What's This?
  
Bookmark and Share

About SalesLogix Support

   Your SalesLogix Business Partner for SalesLogix Support.


Related Content
   Video: Demystifying Infor CRM (Saleslogix) Updates
Watch it now! If you missed yesterdays demo, "Demystifying Infor CRM (Saleslogix) Updates" ,
Posted on Sep 26, 2014 by Brianna Ojard to The Inbox
 
   Thoughts on the Future and Involvement in the Saleslogix/Infor CRM Community
Over the last year and a half I've been working on another product named Contatta. It's a great p
Posted on Sep 25, 2014 by Ryan Farley to Ryan Farley's Blog
 
   Fixing the Orphaning of Salesfusion Data when Converting Leads to Contacts in Infor CRM (Saleslogix)
We have had a couple of client recently come to other with the same problem-When you convert a Lead to a
Posted on Sep 19, 2014 by Kris Halsrud to Kris Halsrud's Blog
 
   Official Infor CRM Acquisition FAQ
What to expect now that Saleslogix is Infor CRM. Like many of you, it will take some time (probably a
Posted on Sep 18, 2014 by Brianna Ojard to The Inbox
 
   ComboFix Kills Saleslogix Sync
ComboFix, a third party malware utility, will alter the Operating system so .qts and .que files will no l
Posted on Sep 12, 2014 by Brianna Ojard to SalesLogix Support
 
Comments

No Comments
All contents Copyright © 2014 Customer FX Corporation
Customer FX Corporation
2324 University Avenue West, Suite 115
Saint Paul, Minnesota 55114
Tel: 800.728.5783

  Follow @CustomerFX on twitter
Follow the best news, tips, and articles
  Subscribe to Customer FX on youtube
Watch SalesLogix tutorial videos from Customer FX
Login / Register