QGate intelli-CTi for Sage SalesLogix enables you to optimize your investment in your Sage SalesLogix and Telephone infrastructure -providing a seamless telephony integration with Sage SalesLogix delivered in a cost effective and user friendly manner.

intelli-CTi for Sage SalesLogix enhances profitability through increased productivity and customer satisfaction

QGate intelli-CTi Family benefits:

• Streamlined telephony activity within your business
• Improved customer relationships, service levels and customer satisfaction
• Increased telephone call efficiency and throughput
• Personalized telephone interaction - identifying callers automatically
• Increased business productivity
• Reduced development costs with ease of deployment and implementation
• Flexible deployment across multiple sites

Contact Customer FX for further information.

QGate intelli-CTi for Sage SalesLogix Web Client key features include:

• Delivering great customer service by the instant retrieval of Account and Contact information in Sage SalesLogix when a telephone call is received.
• Automating the dialing of Sage SalesLogix Accounts, Contacts and Leads.
• Increasing productivity by improving the speed and accuracy of outbound calling with one-click dialing from within Sage SalesLogix.
• Automatic recording of telephone call statistics, combined with associated customer data to enable valuable analysis and business intelligence.
• Automatic logging of telephone call information within Sage SalesLogix for audit tracking, performance analysis and complete CRM call history management.
• Telephone system independent with a wide range of telephone systems supported, including TAPI, TSAPI, CSTA, MiTAI, OAI and more, including Voice Over IP (VOIP) solutions.
• Seamless integration into Sage SalesLogix.
• Elegant desktop integration with dynamic active sidebar display.
• On-screen call display (soft-phone) with full call handling capability.
• Multiple telephone call support.
• In-call note capture capability.
• Rapid implementation.
• Flexible and extendable framework solution - intelli-CTi has been future-proofed with its open and flexible design. For example, if the environment changes or the phone system is upgraded, the solution will not need re-engineering.
• Multi-site CRM deployment with multi-telephone system support.