Services

Customer FX Agile Business Model

David Tinjum — Fri, 08 Feb 2008 01:37:00 GMT

We're not interested in "selling" a specific methodology as the "right" way to meet your objectives. Our business model revolves around helping our clients develop and execute strategies and projects designed for specific business objectives....(read more)

Service Packages

David Tinjum — Mon, 16 Oct 2006 13:05:00 GMT

Service Subscriptions

Pick and choose from our packaged services to get just what you need, when you need it. Service packages also come with favorable rates and scheduling priority.

Oasis Retainer Subscription (save up to $80 per hour)

Are you continually enhancing and optimizing your system? Improving your business one process at a time? Need a tech support partner? Our retainer program might be a good fit. All of our services are covered, including:

Development
Support
Training
Consulting

Retainer subscribers enjoy even more favorable rates and scheduling priority. Let's figure out the right program for your company. Available for SalesLogix and related products.

Oasis Managed Services Subscription

Pursuing an outsourcing strategy? Our OASIS managed service program is for you. We can play every role for for you, including:

User Support
Technical Support
Sales Administrator
Lead Processing
Reporting Management
Data Import / Export / Management

Available for SalesLogix and related products, OASIS offers predictable monthly costs and our most favorable rates and scheduling priority. Let's talk.

Agile Delivery

Delivered On-Demand. Or In Person.

We'll work with you anyway you'd like. At our office or yours. Travel is no problem, but we're adept at working with clients wherever they are using tools like GoToMeeting, Basecamp, and Free ConferenceCall.com for example.

Coaching Too!

Need a subject matter expert on your team? Agility means we can work with you on an as needed basis too!

Crystal Reporting Services

David Tinjum — Mon, 17 Nov 2003 17:11:00 GMT

Do you want a Business Intelligence tool with out the cost? Guess what, you already have it! Sage SalesLogix and Crystal Reports from Business Objects work together seamlessly to query your data and provide you with the critical information you need to help make those important decisions....(read more)

Development

David Tinjum — Thu, 16 Oct 1997 13:02:00 GMT

Development with Agility

Better to Show than Tell.

You be the judge as to whether Customer FX is the right Partner for your organization. Check out examples of our work in the Customer FX Labs. There you'll find packaged software (our Lab Graduates), current Beta Projects - some for download, and real life projects in Solution Samples.

The Right Tools for the Job

C# - Web Services - SQL - Visual Studio - RSS - Ajax - Java - HTML - .NET - Social Frameworks - Flash - Silverlight

The Right Approach

It All Depends on You.

Every organization is different. The objective is to choose the best fit for you.

Agile Development - Add a senior Developer to your Agile team.
Traditional Projects - We can manage your project from requirements through deployment.
Training and Mentoring - The fastest route to being self-sufficient.

How about we start with "What's best for you?"

Consulting

David Tinjum — Mon, 15 Sep 1997 19:20:00 GMT

Agile Consulting

Delivered by Subject Matter Experts.

All of our consulting is delivered by a team that's been working their craft an average of 11.2 years with Customer FX. Our consulting goes way beyond theory and is firmly rooted in real world experience.

Strategies and Roadmaps
Business and Process Alignment
Software Configuration
Technology Evaluation and Planning

Experience the Customer FX difference. It usually takes just one meeting for the choice to become clear. Let's get to know each other.

Agile Delivery

Delivered On-Demand. Or In Person.

One Hour. One Day. One Week. One Year. Or Anything in Between.

We're agile and can deliver just what you need, when you need it. We'll work with you to create a plan to get you exactly what you need - not too much, not too little, but just right.

Coaching Too!

Need a subject matter expert on your team? Check out our CRM Champion Program.

Training

David Tinjum — Sat, 16 Aug 1997 13:03:00 GMT

Good Training

Delivered by Experts Who Also Teach.

All of our training is delivered by a team that's been working their craft an average of 11.2 years with Customer FX. Our training goes way beyond the textbook and into the real world.

Users. Developers. Administrators. Managers.

We deliver training for all types of users.

Agile Delivery

Delivered Online. Or Onsite.

We'll deliver training anyway you'd like. Use our classroom or yours. Travel is no problem, but we're adept at delivering training online using GoToMeeting for smaller groups and GoToWebinar for larger groups.

One Hour. One Day. One Week.

We're agile and can deliver just what you need, when you need it. We'll work with you to create the exact class or workshop to deliver what you need.

Mentoring Too!

Can't find a class on the specific topic you need help on? Just need help figuring something out? No problem. 1-1 mentoring is a very popular service with our clients. We can just sit down and help you figure it out.

Help Desk

David Tinjum — Wed, 16 Jul 1997 13:00:00 GMT

At Customer FX, support is a career,
not a job.

Our Support team has an average 12 years - yes, 12 years -tenure with Customer FX and the technologies we work with.

Like the rest of our team, they are constantly learning, and still get jazzed over solving our clients problems.

As I said here: "Given a choice, I'll take a team of talented, experienced, dedicated people - who've been working together for many years - over an assembled team of all-stars every time. Fortunately, I don't have to choose."

Top Quality Support

Customer FX offers its customers a full range of support options, and will be happy to work with you to answer any question or solve any problem.

Support Hours

Monday through Friday 8:00AM - 5:00PM Central

Agile Access

Access to what you need, when you need it.

Remote Access Support - Just as good as being there!

Customer FX personnel can connect via the web and work with you remotely using industry leading remote access services from Citrix Onine Services. With Citrix Online and the telephone, we can address any issue as effectively as we can with an onsite visit, without the time delay and travel charges. Just as good as being there - Right now!

Client Portal

Build an in-house knowledge base by submitting your questions via our client portal ticketing system and receiving instructions electronically. Of course, we're available to work the issue with you via remote access and telephone if your issue can't be readily answered by email.

E-Mail Support

Send an e-mail question to Customer FX and support personnel will respond quickly. E-mail support charges are the same as our telephone support.

Telephone Support -- (800) 728-5783

Support personnel will talk you through any technical difficulties. We provide prompt response, almost always surpassing the level of support provided by software vendors.

On Site Support

Customer FX personnel are available for technical support and services at your location. Because we are accustomed to working with national accounts, our technical staff is available to travel to your office, regardless of location.