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SalesLogix Cloud / Web / LAN Support Topics from Mark Duthoy

Have you run into problems installing SalesLogix Mobile for the BlackBerry?

Have you run into problems installing SalesLogix Mobile for the BlackBerry? Here are some tips to help troubleshoot your installation.

  1. When creating the SalesLogix Mobile database in a SQL Server environment use the  sa account instead of the sysdba account.   Granting the Sysdba account the create database privilege did not make any difference on one installation.

  2. The version of SQL server on your SalesLogix Mobile server must match the SQL database server.  Different versions of sql server will not allow you to create the SalesLogix Mobile database.

  3. If your license has been used on an eval database you will need to have Sage support reactivate your license when used in a production environment.

  4. The BB Desktop Manager version must be certified for SalesLogix Mobile.  This may seem obvious but it is easy to overlook.

  5. Timeouts during a Blackberry sync may be the result of syncing a large database or too many months of history.  Adding more memory to the BB Device has really made a difference in one case.

  6. When performing a wireless sync and the sync results in "Starting" and does not progress from there check the Mobile ID and make sure it is unique.


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Comments

 

The SalesLogix Product Blog said:

Have you encountered installation issues? Over the years SalesLogix Mobile has improved and the user

December 16, 2008 4:29 PM
 

rimonabantexcellence site title said:

Pingback from  rimonabantexcellence site title

June 3, 2013 7:25 AM

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