Login / Register  search  syndication  about

SalesLogix Support

SalesLogix Cloud / Web / LAN Support Topics from Mark Duthoy

Troubleshooting the Send SLX Option in Outlook for SalesLogix

When using the Send SLX button in Outlook to add an email history to a SalesLogix Contact you will see a simple interface asking if you want to attach the email to a particular contact and possibly save the attachments to the record.  What happens if you are using the Send SLX button and you do not have SalesLogix open?  The system saves the information in a folder that SalesLogix uses when it reopens.  The TempMailDir stores that file until SalesLogix is reopened and if it does not find a valid contact in SalesLogix that file is deleted.  What if there was a valid contact and there were attachments on the email but you deleted the attachments?  Now SalesLogix is trying to once again copy the email to history and attach the files but it cannot find them.  At this point you will see the system error on the attachment path, and force you to exit the application.  To clear these error messages, browse to the C:\Documents and Settings\username\Application Data\Saleslogix\Outlook\TempMailDir or C:\Users\Username\AppData\Roaming\SalesLogix\Outlook\TempMailDir\MSG folder in Win 7 and remove those entries.

What's This?
  
Bookmark and Share

About Mark Duthoy

  


Related Content
   How to Disable the ComboBox Control in the Infor CRM (Saleslogix) Web Client
There's a problem with the ComboBox control in the Infor CRM (Saleslogix) Web Client. It won't di
Posted on Jan 22, 2015 by Ryan Farley to Ryan Farley's Blog
 
   Problems running Crystal Reports in the Infor CRM (formerly Saleslogix) LAN client
We recently had a client that was using the Crystal RDC object in VBScript within the LAN client to run a
Posted on Jan 20, 2015 by Kris Halsrud to Kris Halsrud's Blog
 
   Infor CRM Summary Report
I had a user ask me what is the best way to figure out database statistics: 1. How many records are in
Posted on Jan 09, 2015 by Dale Richter to Infor CRM Questions & Answers
 
   Index of Posts for Starting with Infor CRM (Saleslogix) Development
The blogs on customerfx.com go all the way back to 2003. There's years and years worth of information
Posted on Dec 30, 2014 by Ryan Farley to Ryan Farley's Blog
 
   Preserving Custom Roles, Secured Actions, and Assignments in Infor CRM (formerly Saleslogix) Upgrades
When upgrading between levels of Infor CRM one of the tasks that is commonly needed is to run a batch/exe
Posted on Dec 16, 2014 by Kris Halsrud to Kris Halsrud's Blog
 
Comments

 

Amanda said:

Is there a way to create a rule or macro in Outlook to automatically run the Record to History function when an email with a particular subject is sent?

June 10, 2009 12:51 PM

Leave a Comment

(required)  
(optional)
(required)  
Add
All contents Copyright © 2015 Customer FX Corporation
Customer FX Corporation
2324 University Avenue West, Suite 115
Saint Paul, Minnesota 55114
Tel: 800.728.5783

  Follow @CustomerFX on twitter
Follow the best news, tips, and articles
  Subscribe to Customer FX on youtube
Watch SalesLogix tutorial videos from Customer FX
Login / Register