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Last week I blogged on the deployment of the Disconnected Web Client. Today's post discusses the issues that could arise on the Installation of the Disconnected Web Client. If you have deployed in Application Architect and ran the sync server then the remote users should be able to run sync, apply the changes, and open the personal web server and then the SLXClient.
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What we are looking at today is one aspect of the entire Disconnected Web Client piece. We will assume that the remote users have already been created
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I recently installed the Intellisync Application in a Citrix environment for a new client. From past experiences I thought this would be a nightmare but the new Intellisync client installed very smoothly once we had the prerequisites completed successfully. My first step
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The SalesLogix WGLogs folder contains all the files the system has created for syncing data from the main database to remote users. If you have installed the Synchronization server and ran an initial sync these log files will continue to build in the WGLogs folder until the sync server runs and removes all but the active log file.
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If you have been around SalesLogix as long as I have you have seen this issue from version 5 to v7.5. My advice on troubleshooting is to make sure the users default team is set correctly, the sync server is sending files and the remote user
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There has been some recent discussion on the need for cutting new remote databases after upgrading. There are typically a number of database schema changes with each upgrade that would require a longer then usual synchronization to transfer to remote users
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Here is an unusual error we encountered on a Remote Client attempting to synchronize his Outlook Calendar activities with his SalesLogix Calendar.
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One of the requirements for sharing attachments and library files is a shared folder open to all SalesLogix users. Security on this folder should be set to full control. We usually test the shared folder
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In SalesLogix 7.5 you only get one chance to select your adhoc contact group for Intellisync, usually that group is SyncSalesLogix. What if you selected the incorrect group
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If you have not looked at the hot fixes for SalesLogix Version 7.5 recently you should pay close attention to Hot Fix 9. This recent HF addresses two important issues involving conflict resolution
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There Sync Server had quit cycling by itself. He was wondering why there was not a line item in the Microsoft Scheduler.
Although you can use Microsoft Scheduler for scheduling your Sync Server. It is certainly not necessary. There is a feature within SalesLogix Administrator called Sync Automation Services. You can set up a job in there to cycle your server on a periodic basis. Just make sure that you are not cycling so often that one cycle is running into the other.
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