ComboFix, a third party malware utility, will alter the Operating system so .qts and .que files will no longer process and complete the sync cycle. To check for ComboFix look for the following dir "C:\QooBox". Once it is determined ComboFix was run on this workstation here are the steps you will need to take.
1. Backup the registry.
2. Open Registry Editor.
3. Find HKEY_LOCAL_MACHINE\System\ControlSet001\Control\FileSystem and in the right hand pane right click Win95TruncatedExtensions and click Modify.
4. Change the Edit DWORD Value window, in the Value data field, type 1
5. Repeat this procedure on keys HKEY_LOCAL_MACHINE\System\ControlSet002\Control\FileSystem\Win95TruncatedExtensions and HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\FileSystem\Win95TruncatedExtensions
6. Restart the computer. After restarting the system the C:\Documents and Settings\All Users\Applicatiopn Data\SalesLogix\Sync\QUEUEFiles directory should be empty.
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