SalesLogix Support

Correcting a Failed Build in SalesLogix Application Architect

Mark Duthoy — Thu, 20 Sep 2012 15:54:00 GMT

On one of our test servers I received the following message when attempting to build the SalesLogix web platform on a v7.5.3 system with Hot Fixes 1 through 4. An application Exception has occurred. Failed to build Sage.Integration.Entity.Feeds.dll. ...(read more)

SalesLogix 7.5.x Desktop Integration Troubleshooting

Mark Duthoy — Fri, 23 Dec 2011 23:00:00 GMT

With the SalesLogix Desktop Integration and the Outlook integration web client users have great tools to integrate emails and history into SalesLogix. But what happens when there is an email that fails to send when selecting SendSLX?...(read more)

SalesLogix Web 7.5.4 SpeedSearch Setup

Mark Duthoy — Fri, 09 Dec 2011 22:59:00 GMT

When running SpeedSearch on a new SalesLogix Web installation I received the following error when searching with the Web client....(read more)

Intellisync Tips for SalesLogix 7.5.x Web Clients

Mark Duthoy — Fri, 04 Nov 2011 12:59:00 GMT

I recently assisted a number of users that were unable to get Intellisync to configure or sync correctly. Here are some of the issues and fixes we used. ...(read more)

Using Offline Storage in FireFox 3.5 Will Affect SalesLogix 7.5.x Mobile Client

Mark Duthoy — Wed, 07 Sep 2011 21:00:00 GMT

We were comparing our SalesLogix Mobile Clients yesterday and one of our users could not see the Opportunities and History in his mobile client......(read more)

Adding the Sdata Application Pool for SalesLogix 7.5.1 and SalesLogix 7.5.2

Mark Duthoy — Tue, 24 May 2011 21:03:00 GMT

n the earlier versions of 7.5 the Sdata deployment used the SalesLogix application pool. But since 7.5.3 Sage has used a separate application pool for Sdata. I would recommend adding a separate application pool for Sdata for anyone on version 7.5.1 or 7.5.2....(read more)

SalesLogix 7.5.3 Security Settings

Mark Duthoy — Thu, 30 Dec 2010 23:00:00 GMT

A recent Microsoft automatic update has added new security to IE8 that prevents some users from logging into the SLX Client. ...(read more)

Sage SalesLogix 7.5.3 Desktop Manager Tips

Mark Duthoy — Fri, 03 Dec 2010 23:05:00 GMT

The Sage Desktop Manager application that runs in your taskbar can be restarted from your Start, Programs, Startup, SalesLogix Desktop Manager. This location, while not obvious, does allow those users without the SalesLogix LAN client install to start the app from the Programs....(read more)

SalesLogix 7.5x SLXIntellisync Deployment for the LAN

Mark Duthoy — Fri, 19 Nov 2010 23:00:00 GMT

With the revision of Intellisync in version 7.5 the new requirement is a deployment of the SLXIntellisync portal. What you will need to do is go through all of the same steps you would take to deploy the slxclient. On your web server add the Webdll user to the local administrators group, the IIS_WPG or (IIS_IUSRS in Windows Server 2008...(read more)

Setting Up Multiple SalesLogix 7.5 Web Reporting Sites on One Web Server

Mark Duthoy — Fri, 22 Oct 2010 22:00:00 GMT

The standard SalesLogix 7.5.x “SLX Web Reporting” site can only be used for one database because it contains a Connect.Config file that points to a single database. You can switch between databases by re-deploying the “SLX Web Reporting” site, but in a development environment it is more convenient to set up multiple reporting sites, one for each database. The below procedure explains how to setup reporting dedicated to one database. (The following assumes that the Crystal Reports Server and standard Web Reporting components have already been installed on the Web Server.)...(read more)

How to Prevent an Amazon Instance From Changing the SalesLogix Computer Name

Mark Duthoy — Fri, 08 Oct 2010 22:00:00 GMT

One great thing about Amazon EBS based instances is the ability to stop the instance and retain your settings and data. However you should be aware of a pitfall for those of us using this feature. Amazon public images have a config.xml...(read more)

Inaport Imports For SalesLogix

Mark Duthoy — Fri, 24 Sep 2010 22:00:00 GMT

What I like about this tool is the new feature that enables chaining of imports. For example, say we have an ERP system churning our 30 imports a night that need to run ...(read more)

Using the Database Tuning Advisor For Creating New Indexes on a SalesLogix SQL Database

Mark Duthoy — Fri, 10 Sep 2010 22:30:00 GMT

In a previous post I discussed using the slxprofiler to find bottlenecks in SalesLogix sql statements. Today we will examine one query and create an Index with the Database Engine Tuning Advisor. ...(read more)

SalesLogix 7.5.2 Speed Issues - How To Find the Slowdown

Mark Duthoy — Fri, 13 Aug 2010 22:30:00 GMT

At times I have been asked how can I increase the performance of SalesLogix. For systems using SQL2005 or SQL2008 the slowdown may be corrected by adding an index to the table that the SalesLogix script queries. The trick is finding where the bottleneck resides....(read more)

Troubleshooting the SalesLogix Disconnected Web Client

Mark Duthoy — Fri, 06 Aug 2010 22:00:00 GMT

Last week I blogged on the deployment of the Disconnected Web Client. Today's post discusses the issues that could arise on the Installation of the Disconnected Web Client. If you have deployed in Application Architect and ran the sync server then the remote users should be able to run sync, apply the changes, and open the personal web server and then the SLXClient. ...(read more)

Deployment of the SalesLogix 7.5.2 Disconnected Web Client

Mark Duthoy — Fri, 30 Jul 2010 22:30:00 GMT

What we are looking at today is one aspect of the entire Disconnected Web Client piece. We will assume that the remote users have already been created ...(read more)

Restoring Deleted SalesLogix Sales Processes

Mark Duthoy — Fri, 23 Jul 2010 22:30:00 GMT

If someone has deleted an existing SalesProcess and you need to restore it you can follow this guide....(read more)

Attachments Missing After Creating A New SalesLogix Remote User Database

Mark Duthoy — Fri, 09 Jul 2010 22:15:00 GMT

This problem is usually due to not setting the Send Attachments option when creating a new database...(read more)

Transferring Files to the Sage SalesLogix Cloud Instance

Mark Duthoy — Fri, 25 Jun 2010 21:15:00 GMT

What are the options for SalesLogix Administrators who need to move files to the Amazon Cloud SalesLogix Image? If your files are small drop.io is a simple reasonable solution. For those of who like RDP simply share the HD's on your system and RDP into the SLX Cloud instance where you can drag and drop the files to the correct folders. ...(read more)

Updating the DB Manager to Lengthen Fields For SalesLogix Web Deployments

Mark Duthoy — Fri, 18 Jun 2010 22:00:00 GMT

Recently we ran into a problems with a user adding products to an Account tab on the web client. The exact error was - The statement has been terminated : string or binary data would be truncated. ...(read more)

E-marketing on the SalesLogix Cloud Edition

Mark Duthoy — Fri, 11 Jun 2010 22:00:00 GMT

This procedure requires a Swiftpage Account and Swiftpage username and password. If you do not have an account go to www.Swiftpage.com and open a new account. Now use the Application Architect to install the required web bundle, ...(read more)

Crystal Reports Server Enterprise XIR2 SP4 for SalesLogix 7.5.2

Mark Duthoy — Fri, 04 Jun 2010 22:00:00 GMT

This version will run on Windows 2003 x64 and is backed by Sage Support....(read more)

Intellisync on the SalesLogix 7.5.2 Web Client Using Citrix

Mark Duthoy — Fri, 28 May 2010 20:30:00 GMT

I recently installed the Intellisync Application in a Citrix environment for a new client. From past experiences I thought this would be a nightmare but the new Intellisync client installed very smoothly once we had the prerequisites completed successfully. My first step...(read more)

Displaying Assets on the SalesLogix 7.5.x Web Client

Mark Duthoy — Fri, 14 May 2010 22:00:00 GMT

We found an installation with both the SalesLogix LAN client and the web client that displayed the account assets tab differently. In the LAN client all assets displayed and on the Web Client only assets with a contact displayed. If there is a primary contact assigned to the account then the asset will automatically default to that contact and display...(read more)

Procedure for Restoring a SalesLogix SQL 2005 Database on an Amazon Instance

Mark Duthoy — Fri, 23 Apr 2010 22:22:00 GMT

This procedure won't be much different than restoring in a typical domain environment, but there are a couple precautions to take. The first step is to make sure your backup is built on a single file source...(read more)