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Customer FX Celebrates 15 Years

November 2008 marks the 15 year anniversary of Customer FX Corporation! For 15 years Customer FX has been geeking out, delivering incredible & complete CRM solutions, and having a whole lot of fun doing it. Our team has been together for a long time (almost 12 years on average) and our customers...

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Being Most Excellent - Part 2

In my previous post I related how our simple, nine word Mission Statement related to improved performance of our company. In this post I'll try to relate how it impacted one of our clients. Out With the Old, In With the New On Thursday this past week, I had a strategic planning meeting with a key...

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Just What Is Customer FX 3.0? Part 2

In my previous post I talked about ideas behind Customer FX 3.0 and the 4 key concepts underlying our strategy. In addition to concepts, Customer FX 3.0 is About Beliefs Belief #1 - Knowledge Should Be Free We've been acting on this belief since the 2002 launch of slxdeveloper.com and increased our...

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Being Most Excellent - Part 1

Programs and Policies and Metrics, Blah, Blah I'm Not Saying We're "Most Excellent" But it is what we strive for . It's a journey because no matter how excellent - or not - you are, you can always become more excellent. And I'm not saying programs and policies and such have...

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Agile Delivery - Part 3

So, How About We Start with Minimizing Friction... By, Drum Roll Please - Just Asking It dawned on me one day that most of the friction in our relationships stemmed from some clients preferring an approach other than our standard delivery process. They generally broke out into the following categories...

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Agile Delivery - Part 2

I Just Got Tired of Saying No Even Though You'd Have to Be Crazy Not to See It Our Way See, we have (had?) things figured out pretty well. We have a core delivery process we've been working on since 1999. Our improvement process is pretty simple really. We use every project, every milestone achieved...

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Agile Delivery - Part 1

Adapting Your Delivery Process to Each Client Is This Really Possible in a Service Business? This can be pretty dangerous stuff. Imagine an auto maker, say Toyota, assembling each car according to a process defined by each customer. "I want my car built by mechanics only, I don't believe in...

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Beta Update - Workshops

Last week we spent most of our time on the Workshops section of our web sites. New Navigation As our Workshop catalog grows, this new structure should make it easier to find the topic you're looking for. *Note - The Tags feature in the Workshops section is still under construction. Right now, clicking...

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Why Are You Going Live if Your Site Is Still In Beta?

Our Team Asked the Same Question Well, Did You See the Old Site? Seriously. It was a major chore to add content and like so many sites ended up being stale, static, and not much value to our clients and visitors. It was an online brochure that did not reflect who we are or what we do. We Have Fresh Content...

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Just What Is Customer FX 3.0?

What It's Not A Bunch of Hype I have something to confess - my first impulse was to christen this Customer FX 2.0 in order to, you guessed it, tag along with the Web 2.0 hype. Problem is, Web 2.0 has just about run it's course as a buzzword, to be replaced with who knows what. Besides, what we're...

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