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  • SalesLogix in the Cloud - coming in 2010!

    Everyone has heard about SaaS and now the all the buzz is the Cloud. We may have our own opinions but here is how the National Institute of Standards and Technology defines the Cloud. What are the advantages of the Cloud model over SaaS? Cloud platforms can offer elastic scalability and secure platforms...
    Posted to SalesLogix Support (Weblog) by on
  • Troubleshooting SalesLogix 7.5.1 Application Architect Login

    If you get the message "cannot login non-admin" when trying to open the Application Architect you will need to make a change to the usersecurity table. Open the table in SQL Server Management Studio and find the type field in the Admin user row. Change the value to "W" to allow the...
    Posted to SalesLogix Support (Weblog) by on
  • Removing User Settings in the SalesLogix 7.5.1 VirtualFileSystem Table

    If a SalesLogix 7.5.1 Web Client user is unable to access a particular type of page, (Account, Contact, or Opportunity pages for example) even when the SalesLogix login is performed at different workstations, and other users do not experience the same problem, it probably is due to some contaminated...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5.1 Web Client MailMerge Issue and Resolution

    We had a web client user successfully using Mail Merge on a test web installation but after production was put into place Mail Merge failed. With a little digging we discovered the initial download to install the Active Mail components places a .dll, Slxemailnotifier.dll, in the Windows\system32 dir...
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  • Using a SQL Trigger to Remedy SalesLogix 7.5.1 Defect 1-68130

    In SalesLogix 7.5.1 Web client on a SQL2005 database there is a known defect where null values in the activity table prevent users from seeing activities in the Activities View. We have used scripts to correct the issue but those scripts must be run every time the issue reappears. Here is a trigger that...
    Posted to SalesLogix Support (Weblog) by on
  • Viewing SalesLogix Attachments

    There are times when the Attachments on the SalesLogix Lan and Web clients start to open slowly and the Attachments grid under the Accounts, Contacts, Opportunities, and Tickets take an eternity to open. Today we will explore methods to decrease that lag and keep your Documents folder under control....
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  • Customer Portal Default Ticket Display in SalesLogix 7.5.x

    Here is a tip for SalesLogix web Admins. If your customers do not see their tickets in the Customer Portal you will need to change the default content page in Internet Information Services. Open IIS and select the Customer Portal Application from the SalesLogix Web Site. RMB and select Properties then...
    Posted to SalesLogix Support (Weblog) by on
  • Missing Group Members Issue Fixed in SalesLogix 7.5.1 Hot Fix 6

    In the SalesLogix 7.5.1 web client we found an issue with breaks in group members when there are multiple per-Account group members. The extra rows are reserved but not displayed. This is a known issue, defect number 69077, that will be fixed in HF6 which is currently in external testing. The LAN client...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5 Web Upgrade Role Fix

    During a recent trial SalesLogix upgrade from SalesLogix 7.2 Web to 7.5 Web we encountered the following error while browsing through the web client- "No row with the given identifier exists [Sage.SalesLogix.Security.User#...]" @font-face { font-family: Cambria Math; } @font-face { font-family...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5 with KnowledgeSync

    Here is a tip that SalesLogix Admins can use when they upgrade to SalesLogix 7.5 and use KnowledgeSync. The Windows user account running the KnowlegeSync service must log into the KSserver and Edit the KSService login in order to write the correct attributes to the service account registry entries. For...
    Posted to SalesLogix Support (Weblog) by on
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