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  • Customer Portal Default Ticket Display in SalesLogix 7.5.x

    Here is a tip for SalesLogix web Admins. If your customers do not see their tickets in the Customer Portal you will need to change the default content page in Internet Information Services. Open IIS and select the Customer Portal Application from the SalesLogix Web Site. RMB and select Properties then...
    Posted to SalesLogix Support (Weblog) by on
  • Solving a COM Class Factory Error in SalesLogix 7.5 Web

    When we encountered the error below after a recent SalesLogix Web installation we resolved it by using the information in the error to identify what .dll was failing. The critical clue was the CLSID key which can be found in the HKEY_CLASSES_ROOT section of the registry. Once we located that key we were...
    Posted to SalesLogix Support (Weblog) by on
  • Secure Sockets Layer for SalesLogix Mobile

    We were recently asked if SalesLogix Mobile could run under SSL and the easy answer is yes. Simply check on the use SSL in the SalesLogix Mobile Platform Setup and select the correct port. SSL provides an added layer of protection for data transmitted through http by encrypting the data. The server certificate...
    Posted to SalesLogix Support (Weblog) by on
  • Missing Group Members Issue Fixed in SalesLogix 7.5.1 Hot Fix 6

    In the SalesLogix 7.5.1 web client we found an issue with breaks in group members when there are multiple per-Account group members. The extra rows are reserved but not displayed. This is a known issue, defect number 69077, that will be fixed in HF6 which is currently in external testing. The LAN client...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5 Web Upgrade Role Fix

    During a recent trial SalesLogix upgrade from SalesLogix 7.2 Web to 7.5 Web we encountered the following error while browsing through the web client- "No row with the given identifier exists [Sage.SalesLogix.Security.User#...]" @font-face { font-family: Cambria Math; } @font-face { font-family...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5 with KnowledgeSync

    Here is a tip that SalesLogix Admins can use when they upgrade to SalesLogix 7.5 and use KnowledgeSync. The Windows user account running the KnowlegeSync service must log into the KSserver and Edit the KSService login in order to write the correct attributes to the service account registry entries. For...
    Posted to SalesLogix Support (Weblog) by on
  • Using the Copy Profile Option in SalesLogix 7.5 Admin

    The Copy Profile function in SalesLogix Admin provides a quick way to set selected users up with either an existing profile template or by copying the profile of an existing user. The administrator has the ability to copy up to ten separate sub profiles to any or all SalesLogix users. This is a great...
    Posted to SalesLogix Support (Weblog) by on
  • Function Security In SalesLogix

    We recently came across a client that could not open Attachments in the 7.5 lan client. Initially we thought there was a problem with the Account form but after further digging discovered the security for this user was changed to prevent them from Opening, Deleting, Editing or Updating Attachments. So...
    Posted to SalesLogix Support (Weblog) by on
  • Shrinking the SalesLogix Log File in SQL2005

    When the SQL Recovery model is set to “Full” this setting keeps older log records in the file for the most detailed recovery. This setting can create extremely large log files which may not be needed. Try the procedure below via SQL Server Management Studio to fully shrink the log file: 1. Right click...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix Upgrades

    This week I have had many conversations with clients regarding SalesLogix upgrades . Although everyone wants the new features and improvements of new software versions, they are often very reluctant to go through the upgrade process. I think it is important to understand that once software is purchased...
    Posted to SalesLogix Support (Weblog) by on
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Saint Paul, Minnesota 55114
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