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  • Removing User Settings in the SalesLogix 7.5.1 VirtualFileSystem Table

    If a SalesLogix 7.5.1 Web Client user is unable to access a particular type of page, (Account, Contact, or Opportunity pages for example) even when the SalesLogix login is performed at different workstations, and other users do not experience the same problem, it probably is due to some contaminated...
    Posted to SalesLogix Support (Weblog) by on
  • Using a SQL Trigger to Remedy SalesLogix 7.5.1 Defect 1-68130

    In SalesLogix 7.5.1 Web client on a SQL2005 database there is a known defect where null values in the activity table prevent users from seeing activities in the Activities View. We have used scripts to correct the issue but those scripts must be run every time the issue reappears. Here is a trigger that...
    Posted to SalesLogix Support (Weblog) by on
  • What Happened to the SalesLogix Close Opportunity Form?

    I recently assisted a client with restoring the Close Opportunity Form that appears when you select "Closed - Won" from the Opportunity Status field. The form is dependent on the exact picklist value and that value had been changed to "Closed-Won". There are certain controls that...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix Custom Date Fields and Daylight Savings

    We recently helped a client with an issue on a custom date field. Here is the problem. When entering 11/2/08 into a custom date field, the date changes to 11/1/08 (ironically enough this is the day that Day Light Savings Ends). Is there something in the code that is changing the date (mind you we DO...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5.1 Web Client Activities

    We recently corrected a database that was upgraded to 7.5.1 and after the upgrade the Activities were no longer visible in the web client Activities Window. The Activity window in the LAN client continued to display Activities. What we found out is the fields in the Activity table that did not allow...
    Posted to SalesLogix Support (Weblog) by on
  • Secure Sockets Layer for SalesLogix Mobile

    We were recently asked if SalesLogix Mobile could run under SSL and the easy answer is yes. Simply check on the use SSL in the SalesLogix Mobile Platform Setup and select the correct port. SSL provides an added layer of protection for data transmitted through http by encrypting the data. The server certificate...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5 Web Upgrade Role Fix

    During a recent trial SalesLogix upgrade from SalesLogix 7.2 Web to 7.5 Web we encountered the following error while browsing through the web client- "No row with the given identifier exists [Sage.SalesLogix.Security.User#...]" @font-face { font-family: Cambria Math; } @font-face { font-family...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5 with KnowledgeSync

    Here is a tip that SalesLogix Admins can use when they upgrade to SalesLogix 7.5 and use KnowledgeSync. The Windows user account running the KnowlegeSync service must log into the KSserver and Edit the KSService login in order to write the correct attributes to the service account registry entries. For...
    Posted to SalesLogix Support (Weblog) by on
  • Exception EOleException On SalesLogix LAN Clients

    Here is an error that we have seen in the SalesLogix LAN clients...This fix will help you avoid a complete uninstall and reinstall. Exception EOleException: User Option not found PersonalLayout:ActivityLayout Exception location: [00AEBE95]{SalesLogix.exe} The problem is probably related to contaminated...
    Posted to SalesLogix Support (Weblog) by on
  • Retiring Users Who Own SalesLogix Records

    It comes up quite frequently that there are records owned by a user so you cannot retire that user. If you have reassigned all activity records and realigned all account and contact records with the territory realignment tool then there may be private records owned by this user, delete or change those...
    Posted to SalesLogix Support (Weblog) by on
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