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  • Saleslogix Web Client Controls are Missing

    Every so often we hear that a user can no longer add products to an opportunity whether it is a new opportunity or an existing opportunity. The add product plus sign is missing for no apparent reason. Why does this happen? What has happened is a deployment was made from a different Application Architect...
    Posted to SalesLogix Support (Weblog) by on
  • Restoring Deleted SalesLogix Sales Processes

    If someone has deleted an existing SalesProcess and you need to restore it you can follow this guide. First, create a bundle of the deleted SalesProcess plugin (Type =1) from a database backup . Then install that bundle in the production system without releasing the bundle. Now run a sql script...
    Posted to SalesLogix Support (Weblog) by on
  • Crystal Reports Server Enterprise XIR2 SP4 for SalesLogix 7.5.2

    This version will run on Windows 2003 x64 and is backed by Sage Support. If you have had trouble installing and configuring your SalesLogix Web Reporting Server this version will allow you to upgrade from CRSE XIR2 SP3. At this time this standalone file is available from your SalesLogix Business Partner...
    Posted to SalesLogix Support (Weblog) by on
  • SageCRM 6.x Field Length

    One of our creative SageCRM admins created a custom entity in SageCRM 6.0 and was successfully using that entity for over a year. Just recently one of his unrestricted users started getting the following error every time he tried to enter a new entity - eWare.eWareBlockContainer error '8000ffff'...
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  • SalesLogix in the Cloud - coming in 2010!

    Everyone has heard about SaaS and now the all the buzz is the Cloud. We may have our own opinions but here is how the National Institute of Standards and Technology defines the Cloud. What are the advantages of the Cloud model over SaaS? Cloud platforms can offer elastic scalability and secure platforms...
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  • Troubleshooting SalesLogix 7.5.1 Application Architect Login

    If you get the message "cannot login non-admin" when trying to open the Application Architect you will need to make a change to the usersecurity table. Open the table in SQL Server Management Studio and find the type field in the Admin user row. Change the value to "W" to allow the...
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  • Removing User Settings in the SalesLogix 7.5.1 VirtualFileSystem Table

    If a SalesLogix 7.5.1 Web Client user is unable to access a particular type of page, (Account, Contact, or Opportunity pages for example) even when the SalesLogix login is performed at different workstations, and other users do not experience the same problem, it probably is due to some contaminated...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5 Web Client Setup Guidelines

    SLX 7.5 Web Client Setup Guidelines.txt Larry Halsrud has written a thorough guide for setting up Web Clients. I would recommend it to anyone setting up a SalesLogix Web system. The below guidelines must be followed for proper functioning of the SalesLogix 7.5 Web Client on a Windows workstation. 1.Your...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5.1 Web Client MailMerge Issue and Resolution

    We had a web client user successfully using Mail Merge on a test web installation but after production was put into place Mail Merge failed. With a little digging we discovered the initial download to install the Active Mail components places a .dll, Slxemailnotifier.dll, in the Windows\system32 dir...
    Posted to SalesLogix Support (Weblog) by on
  • Report Settings in SageCRM

    The standard settings for Reporting in SageCRM are not sufficient. We repeatedly see issues with reports failing to preview or print. My advice is to change these settings in the Documents and Reports Configuration. Reports query timeout - increase to 120 from 60. Reports build timeout - increase to...
    Posted to SalesLogix Support (Weblog) by on
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