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  • Removing User Settings in the SalesLogix 7.5.1 VirtualFileSystem Table

    If a SalesLogix 7.5.1 Web Client user is unable to access a particular type of page, (Account, Contact, or Opportunity pages for example) even when the SalesLogix login is performed at different workstations, and other users do not experience the same problem, it probably is due to some contaminated...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix Workgroup Log Files

    The SalesLogix WGLogs folder contains all the files the system has created for syncing data from the main database to remote users. If you have installed the Synchronization server and ran an initial sync these log files will continue to build in the WGLogs folder until the sync server runs and removes...
    Posted to SalesLogix Support (Weblog) by on
  • Using a SQL Query to Update the Person Table in SageCRM

    After a recent import into SageCRM we noticed the Person table did not reflect the same Account Manager when those people are in the same Company. We decided to update the tables in SQL rather then rerun the import and risk overwriting any new data. The script needed to find only those records in the...
    Posted to SalesLogix Support (Weblog) by on
  • Using a SQL Trigger to Remedy SalesLogix 7.5.1 Defect 1-68130

    In SalesLogix 7.5.1 Web client on a SQL2005 database there is a known defect where null values in the activity table prevent users from seeing activities in the Activities View. We have used scripts to correct the issue but those scripts must be run every time the issue reappears. Here is a trigger that...
    Posted to SalesLogix Support (Weblog) by on
  • What Happened to the SalesLogix Close Opportunity Form?

    I recently assisted a client with restoring the Close Opportunity Form that appears when you select "Closed - Won" from the Opportunity Status field. The form is dependent on the exact picklist value and that value had been changed to "Closed-Won". There are certain controls that...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5.1 Web Client Activities

    We recently corrected a database that was upgraded to 7.5.1 and after the upgrade the Activities were no longer visible in the web client Activities Window. The Activity window in the LAN client continued to display Activities. What we found out is the fields in the Activity table that did not allow...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5 Web Upgrade Role Fix

    During a recent trial SalesLogix upgrade from SalesLogix 7.2 Web to 7.5 Web we encountered the following error while browsing through the web client- "No row with the given identifier exists [Sage.SalesLogix.Security.User#...]" @font-face { font-family: Cambria Math; } @font-face { font-family...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5 with KnowledgeSync

    Here is a tip that SalesLogix Admins can use when they upgrade to SalesLogix 7.5 and use KnowledgeSync. The Windows user account running the KnowlegeSync service must log into the KSserver and Edit the KSService login in order to write the correct attributes to the service account registry entries. For...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix Administrative Roles

    I was working with a client recently and asked him to install a bundle logged in as the administrator. As I followed along I saw he had successfully installed and released the bundle to all users. In addition to the bundle there was some script changes we needed to implement. He opened the Architect...
    Posted to SalesLogix Support (Weblog) by on
  • Installing MSDE from the SalesLogix 7.0 DVD

    In a recent situation we were asked to install a remote SalesLogix 7.0 SQL2000 database on a notebook with SQL 2005 Server. We were able to remove SQL Server 2005 in this case but when we attempted to install MSDE we were prompted to use a strong password and the installation stopped until we added that...
    Posted to SalesLogix Support (Weblog) by on
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