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  • SageCRM 6.x Field Length

    One of our creative SageCRM admins created a custom entity in SageCRM 6.0 and was successfully using that entity for over a year. Just recently one of his unrestricted users started getting the following error every time he tried to enter a new entity - eWare.eWareBlockContainer error '8000ffff'...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix in the Cloud - coming in 2010!

    Everyone has heard about SaaS and now the all the buzz is the Cloud. We may have our own opinions but here is how the National Institute of Standards and Technology defines the Cloud. What are the advantages of the Cloud model over SaaS? Cloud platforms can offer elastic scalability and secure platforms...
    Posted to SalesLogix Support (Weblog) by on
  • Troubleshooting SalesLogix 7.5.1 Application Architect Login

    If you get the message "cannot login non-admin" when trying to open the Application Architect you will need to make a change to the usersecurity table. Open the table in SQL Server Management Studio and find the type field in the Admin user row. Change the value to "W" to allow the...
    Posted to SalesLogix Support (Weblog) by on
  • Removing User Settings in the SalesLogix 7.5.1 VirtualFileSystem Table

    If a SalesLogix 7.5.1 Web Client user is unable to access a particular type of page, (Account, Contact, or Opportunity pages for example) even when the SalesLogix login is performed at different workstations, and other users do not experience the same problem, it probably is due to some contaminated...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5 Web Client Setup Guidelines

    SLX 7.5 Web Client Setup Guidelines.txt Larry Halsrud has written a thorough guide for setting up Web Clients. I would recommend it to anyone setting up a SalesLogix Web system. The below guidelines must be followed for proper functioning of the SalesLogix 7.5 Web Client on a Windows workstation. 1.Your...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix 7.5.1 Web Client MailMerge Issue and Resolution

    We had a web client user successfully using Mail Merge on a test web installation but after production was put into place Mail Merge failed. With a little digging we discovered the initial download to install the Active Mail components places a .dll, Slxemailnotifier.dll, in the Windows\system32 dir...
    Posted to SalesLogix Support (Weblog) by on
  • Report Settings in SageCRM

    The standard settings for Reporting in SageCRM are not sufficient. We repeatedly see issues with reports failing to preview or print. My advice is to change these settings in the Documents and Reports Configuration. Reports query timeout - increase to 120 from 60. Reports build timeout - increase to...
    Posted to SalesLogix Support (Weblog) by on
  • SalesLogix Workgroup Log Files

    The SalesLogix WGLogs folder contains all the files the system has created for syncing data from the main database to remote users. If you have installed the Synchronization server and ran an initial sync these log files will continue to build in the WGLogs folder until the sync server runs and removes...
    Posted to SalesLogix Support (Weblog) by on
  • Using a SQL Query to Update the Person Table in SageCRM

    After a recent import into SageCRM we noticed the Person table did not reflect the same Account Manager when those people are in the same Company. We decided to update the tables in SQL rather then rerun the import and risk overwriting any new data. The script needed to find only those records in the...
    Posted to SalesLogix Support (Weblog) by on
  • Importing Users In SalesLogix 7.5.x

    There are times when the SalesLogix Administrator is asked to import users from an .xls spreadsheet. Fortunately there is a handy little import wizard built right into the Admin application (Insert | Import Users | From a .CSV file) that assists you with this task. After you have added the SalesLogix...
    Posted to SalesLogix Support (Weblog) by on
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Saint Paul, Minnesota 55114
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