Customer FX 3.0

Dave Tinjum on Customer FX 3.0 – Customer FX 1.0 was actually Business FX, born in the fall of 1993. In 2000 we started using the DBA Customer FX to reflect the change in our industry from Sales Automation to Customer Relationship Management, and 2.0 arrived. This blog will share the birth and evolution of Customer FX 3.0 and maybe even be an interesting read from time to time.

RightSignature – Moving to the Cloud – Part 9b

We finally decided on RightSignature.  It has the features and workflow we need at a reasonable price. RightSignature – When we started using: 2010. – What we were using: Paper and Email – Today: Loving it. – Future: Will be using for all documents requiring approvals. Website: Moving to the Cloud Series Citrix GoToAssist – […]

The 45 Minute Meeting Movement – We’re In

An idea worth trying from my Inbox today.  Below is a screenshot of an email announcing the start of a movement to reduce the “standard” meeting length from 1 hour to 45 minutes.  Customer FX will adopt this for our Monday morning team huddle.  I can hear the cheers already<g>.

Killing Trees Is Stoopid – Moving to the Cloud – Part 9a

E-Signatures.  Eliminating printing, signing and faxing/scanning contracts, sales orders, and all of the other docs we use that need approvals and signatures.  This is a solution we’ve been talking about for a few years, but somehow it was always pushed down the priority list. When thinking about how to remove friction from the customer experience in working […]

We’ve Made it Easier to Like Us on Facebook

Within a few hours after it was announced at the Facebook F8 conference yesterday, we went live with the new Universal Like feature.  You can find it at the bottom of every post on the Customer FX website.  Kudos to Ryan.  If you’re in the mood, stop by and give us some love Like.

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