Customer Experience

Articles about the customer experience with Customer FX and CRM in general.

What You Need to Know About Cloud Security and AWS

  As you’ve probably noticed, more and more software is being offered as SaaS, which means more and more data is being stored in the cloud. The ease of being able to access the information you need from literally anywhere with an internet connection is tempered with concerns about security.  Data security is a top […]

BI for Infor CRM: Advanced Analytics Out, Birst In

  For a very long time Advanced Analytics was the main Business Intelligence (BI) tool available for Infor CRM but, as you may have heard, Advanced Analytics is slowly fading away into the sunset.  It is no longer for sale through Infor and 2020 is the year the product reaches its EOL.  However, Infor’s not […]

Using InboxGuru? Whitelist This IP

Important announcement for all InboxGuru users. InboxGuru sent out the following email this morning.  Let us know if you have questions.       Important Update: New IP Address to Whitelist Quick and Simple Happy Friday to all of you! We have a request for each of you before we begin the weekend. Please notify […]

Infor Xtreme Portal is Getting a New Name

Expect to start noticing changes over the coming months. The Infor Xtreme Portal is getting a new name, and I think it’s about time.  There is nothing “extreme” about it, so the name never made sense.  It’s a support portal, where end users and Business Partners go to report issues, search the knowledge base, and […]

Customer FX 15 Years of Saleslogix Related Blogging!

This month marks the 15 year anniversary of Saleslogix (now Infor CRM) related blogging from Customer FX!! In 2003, I started the first Saleslogix related blog (that I knew of at that time) on the domain SalesLogixBlog.com and migrated that blog to customerfx.com in 2008. Here’s a sample post from that blog in 2004 on […]

Get Informed at Inforum 2018

Bonus: You get to hangout with Scott Weber. Have you registered for Inforum?  Taking place in Washington, D.C. September 24-27, Inforum is Infor’s annual customer event mixing product demos, educational sessions, networking, and entertainment.  And if that wasn’t enough to entice you I’ll sweeten the deal with this tidbit – you can hangout with Scott […]

Spectre, Meltdown, and Infor CRM Cloud

What you need to know. Many of you have probably heard of Spectre and Meltdown, two major computer chip security flaws discovered in recent weeks.  These flaws make everything from desktops to smart phones to internet servers to cloud computing environments that use Intel chips (such as Amazon Web Services) vulnerable to attack.  This has […]

Infor Contract Lifecycle Management No Longer Available as a Standalone Product

Infor Contract Lifecycle Management is now an add-on to Infor CPQ. Infor Contract Lifecycle Management If you’ve been eyeing Infor Contract Lifecycle Management (we demoed features and functionality back in May) but haven’t purchased yet you have missed your opportunity.  Infor has ceased offering Infor CLM as a standalone product and instead it will be […]

Get it Now: Update 09 for Infor CRM (Saleslogix) v8.3

Have you been waiting for these fixes? Update 09 for Infor CRM (Saleslogix) v8.3 is all about fixes.  Literally.  This update contains no new features and instead addresses a host of issues that Business Partners and customers have reported to Infor.  Below are the PDF’s that list the fixes you will find in this update. […]

What’s Coming in KnowledgeSync v10 Plus a New Needs Assessment Tool

Revealing re-engineered architecture and interface. Vineyardsoft, the creator of KnowledgeSync (an Infor CRM add-on product), announced much anticipated changes to the KnowledgeSync architecture and user interface coming with the release of v10, as well as a new needs assessment tool to help determine if KnowledgeSync is right for your organization.  Check out the full announcement […]

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