The Inbox

Brianna manages The Inbox, a blog where you’ll find posts about cool, but not necessarily related, things going on in the tech industry. From cool apps to web 2.0 topics. You’ll find a whole lot of useful info here. And of course, news about Customer FX.

Do You Need to Transform Your CRM Strategy in 2019?

You most likely do. Can you believe that in a couple weeks it will be Thanksgiving?  Before you know it we’ll be ringing in the New Year.  And while it may seem like it’s a ways off, now is the time to evaluate your CRM strategy to make sure that in 2019 you fully leverage […]

Using InboxGuru? Whitelist This IP

Important announcement for all InboxGuru users. InboxGuru sent out the following email this morning.  Let us know if you have questions.       Important Update: New IP Address to Whitelist Quick and Simple Happy Friday to all of you! We have a request for each of you before we begin the weekend. Please notify […]

Infor Xtreme Portal is Getting a New Name

Expect to start noticing changes over the coming months. The Infor Xtreme Portal is getting a new name, and I think it’s about time.  There is nothing “extreme” about it, so the name never made sense.  It’s a support portal, where end users and Business Partners go to report issues, search the knowledge base, and […]

Customer FX 15 Years of Saleslogix Related Blogging!

This month marks the 15 year anniversary of Saleslogix (now Infor CRM) related blogging from Customer FX!! In 2003, I started the first Saleslogix related blog (that I knew of at that time) on the domain SalesLogixBlog.com and migrated that blog to customerfx.com in 2008. Here’s a sample post from that blog in 2004 on […]

Get Informed at Inforum 2018

Bonus: You get to hangout with Scott Weber. Have you registered for Inforum?  Taking place in Washington, D.C. September 24-27, Inforum is Infor’s annual customer event mixing product demos, educational sessions, networking, and entertainment.  And if that wasn’t enough to entice you I’ll sweeten the deal with this tidbit – you can hangout with Scott […]

Update to Infor CRM Cloud Staging Days

Infor changes their tune. At the end of December we let you know about a change to Infor’s free staging days for Infor CRM Cloud customers, namely that they would no longer be free.  Seems they’ve backtracked a bit (probably because having access to a staging server is crucial for Cloud customers, especially when upgrading […]

Spectre, Meltdown, and Infor CRM Cloud

What you need to know. Many of you have probably heard of Spectre and Meltdown, two major computer chip security flaws discovered in recent weeks.  These flaws make everything from desktops to smart phones to internet servers to cloud computing environments that use Intel chips (such as Amazon Web Services) vulnerable to attack.  This has […]

Changes to Staging Days for Infor CRM Cloud Customers

Long story short, you can no longer accrue free staging days. We just received an email from Infor Communities that effective December 31st, 2017 that Infor CRM Cloud customers can no longer accrue free staging days: “Policy Change for Staging Days As of Dec 31, 2017, there will no longer be “free” Staging Days per […]

Want Better Email Marketing from Within Infor CRM?

InboxGuru may be just what you’re looking for.   InboxGuru is the only 100% native Marketing Automation solution built exclusively for Infor CRM. Since its initial launch the team at InboxGuru has been hard at work transforming it into a “Best of Breed” marketing solution with the features you need nested right within Infor CRM, […]

Early Bird Registration for Inforum 2018 Now Open

And I mean really, really early. In case you are one of those people who likes to plan things way in advance, Infor just opened up registration for Inforum 2018 taking place September 24-27, 2018 in Washington, DC.   Currently the conference details are a little sparse (Infor has 10 1/2 months to fill in the blanks), […]

KnowledgeSync for Infor CRM (Saleslogix) Year End Promo!

Get Business Activity Monitoring at a discounted rate. Vineyardsoft, creator of KnowledgeSync for Infor CRM (Saleslogix), just announced a year end promotion that runs November 1 , 2017 through January 7th, 2018.  Check out the announcement below and let us know if you have questions. “Between November 1, 2017 and January 7, 2018, Vineyardsoft is pleased to […]

Get it Now: Update 09 for Infor CRM (Saleslogix) v8.3

Have you been waiting for these fixes? Update 09 for Infor CRM (Saleslogix) v8.3 is all about fixes.  Literally.  This update contains no new features and instead addresses a host of issues that Business Partners and customers have reported to Infor.  Below are the PDF’s that list the fixes you will find in this update. […]

Looking Forward: The Infor CRM and CX Suite Roadmap

Join us as we discuss the future of Infor CRM and the Infor CX Suite. A question we hear often is, “what is Infor’s plan for Infor CRM?” This month we decided to focus our webinar on the most recent Infor CRM and CX Suite roadmap. We will discuss topics such as: • Contextual Widgets […]

What’s Coming in KnowledgeSync v10 Plus a New Needs Assessment Tool

Revealing re-engineered architecture and interface. Vineyardsoft, the creator of KnowledgeSync (an Infor CRM add-on product), announced much anticipated changes to the KnowledgeSync architecture and user interface coming with the release of v10, as well as a new needs assessment tool to help determine if KnowledgeSync is right for your organization.  Check out the full announcement […]

Update 08 for Infor CRM (Saleslogix) v8.3 Has Been Released

So what’s new and what’s been fixed? We learned this morning that Update 08 for Infor CRM (Saleslogix) v8.3 has been released.  While we haven’t started digging into this update, we wanted to make sure that you were aware of it’s availability.  I’ve included the complete list of features and fixes for you to review: […]

LinkedIn Sales Navigator Integration is Coming to Infor CRM

Expected release the summer 2017. Have you heard?  Infor has been working to create an integration to LinkedIn’s Sales Navigator, and you should be able to get your hands on it before the summer is over.  The integration between Sales Navigator and Infor CRM will increase the ability for sales professionals to “…get introduced through […]

5 Reasons Why You Should Implement Contract Lifecycle Management

Take the headache out of managing contracts and positively impact the bottom line.   For many organizations contract management is a time consuming, manual process.  A common problem that results in manually managing contracts is disorganization – leading to money left on the table, wasted resources, and unsatisfactory product delivery.  Best-in-class organizations realize the importance […]

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