There’s a great discussion happening over at GoodTraining.com regarding SalesLogix Tickets. So far they’ve covered several aspects of Tickets, including:
Inconsistencies and Functionality Questions
Ticket Questions and Tips
Use of Area-Category-Issues
Associating Ticket Activities
Ticket Activity Parts Tab
If you really want to dig into SalesLogix Tickets, check it out.
BTW – If your SalesLogix users have not signed up as members yet, let them know about the free online training and support available for users and power users. There are several SalesLogix experts active including Mike Spragg from empath-e in the U.K. and Paul Roussell from Adexio in New Zealand/Australia. Oh yeah, and our own Dale Richter.