If users are not seeing the SLX Desktop Integration in Outlook after installing SLX Desktop Integration there are two troubleshooting steps that will need to be performed. First, open the Office Trust center and make sure the Infor CRM connector is enabled. If it is listed in the Disabled items please enable the Infor CRM Outlook connector.
Your second step is a registry tweak. Open the registry and find the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins where the addin contains “OutlookAddin”. In the right portion of the screen, you should see the values stored in this key. One of the values is “LoadBehavior”. If the Data of this key is 2, then the AddIn is disabled. You will need to set the value to 3 to re-enable it, and then restart Outlook.
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