Life in the CRM Cloud Revisited

I came across this article on CNET that talks about the emerging technology called “Cloud Computing” and how it was starting to get some traction in 2009 and is expected to really take off in 2010.  SalesLogix has jumped into cloud computing with both feet and we are really excited about it.  First, they leapfrogged the CRM competition with the 7.x web client and now they are doing it again with the next generation of hosted CRM using Amazon’s EC2 technology, SalesLogix Cloud.  You can read the rest of the article by clicking here…

In 2009, CNET predicted that the Next Big Thing in 2009 would be “life in the cloud.” Cloud computing was, in 2008, starting to become a major topic of discussion: would consumers trust their personal and corporate data to the cloud? Would businesses embrace the idea of offering more and more storage as we stored less and less data locally? Would enterprises re-architect their offerings and their businesses to take advantage of this revolution in cheap storage and online services? We had a fascinating conversation about the evolution of consumer data storage and entertainment, the hurdles facing cloud evolution (bandwidth crunch, anyone?), and the challenges facing this evolving trend. Now, as we approach our 2010 session, we thought it might be a good time to take a look back and see how we did.

First: were we right? Did cloud computing take off in 2009? Well, let’s be honest: we weren’t too far out on a limb, and that limb held up. Cloud computing became the buzzword of 2009, though I think we have to admit that it didn’t become the consumer juggernaut we were expecting. Enterprises talked of nothing else, whether it was Microsoft’s Azure or Amazon’s EC2. Even the federal government laid out a plan for moving into the cloud.


Scott Weber

Scott Weber is CRM Practice Manager and Senior Consultant for Customer FX Corporation.

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