Manual Install of Infor CRM Xbar when Normal Install Fails

Xbar allows Infor CRM software to connect to Microsoft Outlook.  As software goes, it is a bit on the fragile side, and sometimes attempts to uninstall or reinstall will leave Xbar partially installed in an unusable state.  When this happens, it sometimes works to remove all the files and Windows registry references and install freshly (as seen here).  When that does not work, there is another way that allow Xbar to be reinstalled.  This does not work in all cased, but I have seen it work when other methods did not, so I wanted to pass it along.

The core functionality of Xbar integrating with Outlook is provided by the slxotl32.dll file.  This file is stored in the user’s folder at C:\Users\[username]\AppData\Local\Infor.  (AppData is a hidden folder, so you may need to adjust your view settings to see it. Sub in the user’s actual username in place of [username]) The first step of this technique is to place a copy of slxotl32.dll from a working computer into the user’s folder as this location. Then, bring up the command line tool at type:

regsvr32 C:\Users\[username]\AppData\Local\Infor\slxotl32.dll

This should pop up a window that the file has been registered.

Now run the install program for Xbar by right-clicking and choosing Run as Administrator.  If this works, rather than getting a message Xbar cannot install, you should get a window that includes the choice to run a repair.  Choose to do the repair install, as that is required to add the files needed for Xbar to have full functionality.  Now open Outlook.  Xbar may already be visible or you may have to add the Outlook add-in manually.  If it is not there, open the File menu in Outlook and choose Options.  Click Add-ins, set the drop-down for Manage to COM Add-in, and click Go.

If Infor CRM Outlook Connector is on the list, just check the box and click OK.  If Xbar is not present on the list, click Add.  Browse to C:\Users\[username]\AppData\Local\Infor and choose slxotl32.dll.  This will add Xbar to the Outlook toolbar

Want content like this delivered to your inbox? Sign up for our newsletter!

Submit a Comment

Your email address will not be published. Required fields are marked *