Removing the Facebook, WhatsApp, or Telegram Message Buttons from the Actions Dashboard in Creatio

In Creatio. 7.18.3 there’s a new feature where the Facebook, WhatsApp, and Telegram message buttons are added to the Actions Dashboard, allowing you to resume a message started with a contact in one of these mediums. However, these buttons show even if you’ve not setup or are using these message mediums, which might confuse users. This post will outline how to remove one, or all, of these buttons from the actions dashboard.

To remove one of these buttons, or all of them, you need to create a replacing view model so we can override the actions dashboard. To do this, in the configuration click Add, then select Replacing view model:

When it opens, select “SectionActionsDashboard” as the Parent object:

Now, simply paste in the following code:

define("SectionActionsDashboard", [], function() {
	return {
		diff: [
			{
				"operation": "remove",
				"name": "FacebookMessageTab"
			},
			{
				"operation": "remove",
				"name": "TelegramMessageTab"
			},
			{
				"operation": "remove",
				"name": "WhatsAppMessageTab"
			}
		]
	};
});

Note, you can optionally just add one or more of the remove operations listed in that code if you wanted to only remove some of the buttons but not all. Once saved, the buttons will no longer appear in the actions dashboard.