Sage KnowledgeSync for SalesLogix and MAS 500: A Wise Solution in a Challenging Economy

If there are two words that best describe what a company needs to survive in these challenging economic times, they are “streamlining” and “diligence”. Whereas two or three years ago a company could afford to pay a person to “handle invoicing” or “do collections”, today that luxury is gone. So too has vanished an organization’s ability to experience a stock shortage only to say “when it comes in, it comes in”.

Today, every minute of every person’s workday matters – and now is the time to take a critical look at the tasks that each person performs and ask yourself “Could that task be automated, and
thus free-up that person’s time for more productive activities?” If, for example, you have people on staff whose responsibilities include generating and delivering invoices or statements, issuing POs for vendors, or tracking down late deliveries, consider an investment in software that could automate these tasks.

Sage KnowledgeSync for SalesLogix and MAS 500, an Alerts and Workflow solution, is just that kind of software. KnowledgeSync is a “monitor & response” technology whose purpose it is to monitor the changing conditions within your business and automatically execute the appropriate response. Have a new order that’s just been placed? KnowledgeSync sees it, generates the corresponding invoice, and emails it to the client. Running low on an inventory item? KnowledgeSync identifies the item and faxes a purchase order to your supplier. Got analytical reports that need to be produced and delivered? KnowledgeSync does that too.

But streamlining your staff’s time and activities through the automation of repetitive tasks is only half of your battle in a challenging economy. The other half is diligence – or, as Mark Twain said, “Put all your eggs in one basket and watch that basket.”

“Watching” your business – whether it’s monitoring receivables that are overdue for payment, taking advantage of early-pay discounts from your suppliers, or identifying stock items that have had excessive price increases – is more important today than ever before. The difference between $100,000 in overdue receivables and $10,000 in overdue receivables can be the determining factor in a company’s survival.

And that’s where KnowledgeSync again enters the picture. With KnowledgeSync, monitoring your business for “exceptions” – those day-to-day anomalies that can collectively determine the viability of your organization – is not left to chance. KnowledgeSync comes pre-configured to monitor hundreds of common business conditions, and gives you the ability specify an unlimited number of additional “trigger points”. When these conditions do occur, KnowledgeSync sends alerts to the appropriate people via any device – cell phone, pager, email, fax, or dynamic dashboard. And beyond sending alerts, KnowledgeSync triggers the creation of intelligent workflow – follow-up actions that ensure that you respond in the manner most appropriate to the business event that occurred.

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David Tinjum

Dave is Founder and President of Customer FX Corporation. We all feel sorry for Dave - he's a wanna be geek who can't write a single line of code. How pathetic! Lucky for him, he's surrounded by a whole team of Alpha Geeks. Dave has been an industry insider since 1987 and is called the "Godfather of CRM" by some of his long time peers. He served as Chair of the GoldMine Channel Partner Council from 1993-2000 and Chair of the SalesLogix Business Partner Advisory Council from 1998-2004.

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