We just completed the first project with a new client, a major Health Care Services organization based on the East Coast. The reason I'm blogging about this is the extreme level of professionalism and skill this client brought to the party. In my 20+ years in this business I've never seen a client that excelled in so many ways related to IT projects:
So, How About Starting with Minimizing Friction...By, Drum Roll Please - Just Asking. It dawned on me one day that most of the friction in our relationships stemmed from some clients preferring an approach other than our standard delivery process.
I just got tired of saying no. See, we have (had?) things figured out pretty well. We have a core delivery process we've been working on since 1999. Our improvement process is pretty simple really.
Adapting to Each Client - This can be pretty dangerous stuff. Imagine an auto maker, say Toyota, assembling each car according to a proccess defined by each customer.