Tag: AI

I've started taking a closer look at the AI capabilities built into Infor CRM v10. Over the next several posts, I'll share what I learn. From the built-in features and supported AI providers to implementation considerations, costs, and practical use cases.

If you've ever opened a support case and thought, "where do I start?", you're not alone. Between long descriptions, activity histories, emails, attachments, and multiple tabs, support cases can quickly become information overload. When you’re trying to help a customer—or jump into a case someone else has been working—you don’t always have time to read everything line by line.  This is a great time to make use of AI Case Summary in Creatio.

In 2025, Infor hosted a series of Infor CRM SLX webinars designed to help CRM administrators, power users, and business leaders get more value from their Infor CRM investment. These on-demand Infor CRM SLX webinars cover a wide range of topics, including Infor CRM SLX administration best practices, workflow automation and customer journey optimization, mobile CRM customization, and the latest...

️ Tuesday, October 28, 2025 ⏲️10:00 AM EDT | ⏱️ 1 hour | Online Webinar Artificial Intelligence is reshaping how businesses connect with customers. By automating everyday tasks and revealing meaningful insights, AI empowers teams to work smarter, make better decisions, and deliver stronger results. Join Ed Heinsus and Mike Strieder of Infor for the upcoming webinar, “Harnessing AI in Infor CRM...

The No-Code Playbook was originally released a couple years ago with the goal of becoming a trusted guide for teams looking to build business applications using a no-code approach. By offering clear, vendor-agnostic guidance, it helped organizations plan and deliver applications of varying complexity while still maintaining structure, collaboration, and oversight. Now, the Second Edition of No-Code Playbook: Age of...

Join Creatio’s Executive Team on June 25 for a live presentation of the new Creatio 8.3 “Twin” Release. This important update introduces a new level of collaboration between your teams and AI-powered digital "twins"—intelligent agents designed to work alongside people, not replace them. During this session, you’ll see how Creatio 8.3 enhances CRM and business automation with AI-native tools and...

It's been about a month since Creatio released 8.2 Energy.  The newest interation of Creatio continues to heavily focus on leveraging AI capabilities.  So what features will you find in the new release, and will you be able to take advantage of the functionality in a way that will make a meaningful impact on the way you work?  Take...

Earlier this week Creatio debuted Copilot, which marries Gen AI and no-code technologies with an aim to augment human potential, streamline workflows, and boost productivity across various sectors. From sales to marketing to customer service, Creatio Copilot promises to transform the way organizations operate. The presentation touched on common myths about AI and no-code, new jobs that will likely arise...

AI isn't going anywhere, and organizations are finding more and more ways to implement AI to make a positive impact on their business.  If you're looking for ways to use AI to make improvements, your CRM is a great place to start!  On March 12th, 2024 at 9a CST Creatio will host a Generative AI webinar to unveil Creatio...

CRM helps companies manage their interactions with current and potential customers, making it an important component of their business. In today's digital age, businesses are increasingly turning to Artificial Intelligence (AI) tools like ChatGPT to enhance their CRM strategies. ChatGPT, a cutting-edge language processing AI tool, is transforming the way we manage customer relationships. In this article, we'll explore...