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ChatGPT and CRM: How AI is Transforming the Way We Manage Customer Relationships

Customer Experience Brianna Tinjum Brianna Tinjum -
CRM helps companies manage their interactions with current and potential customers, making it an important component of their business. In today's digital age, businesses are increasingly turning to Artificial Intelligence (AI) tools like ChatGPT to enhance their CRM strategies. ChatGPT, a cutting-edge language processing AI tool, is transforming the way we manage customer relationships. In this article, we'll explore...

Infor CRM 10: Phone Number “Starts With” Search Not Working with Formatted Numbers

Infor CRM
Infor CRM 10's Starts With search may fail to find phone numbers stored with formatting characters. Learn why this happens, how to identify affected records, and how to resolve the issue.

When Should Customer Service Use AI and When Should a Human Step In?

Customer Experience
Most of us have experienced the frustration of needing...

Increase Attachment Size Allowed in the Infor CRM SLX Web Client

Infor CRM
It is possible to increase Infor CRM SLX's limit on the size of a file that can be uploaded by editing values in web.config file.

A Closer Look at the AI Features in Infor CRM v10

Infor CRM
Infor CRM v10 includes several built-in Generative AI features that go beyond a simple chatbot. Here's a closer look at AI Summary, AI Assistant, AI Newsfeed, and AI-assisted email drafting.

[Webinar] Infor CRM SLX Admin Essentials: Xbar for Web and Email Marketing

Infor CRM
On Tuesday, September 15, 2026, Infor is hosting an...

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Latest Articles

Infor CRM 10: Phone Number “Starts With” Search Not Working with Formatted Numbers

Infor CRM 0
Infor CRM 10's Starts With search may fail to find phone numbers stored with formatting characters. Learn why this happens, how to identify affected records, and how to resolve the issue.

When Should Customer Service Use AI and When Should a Human Step In?

Customer Experience 0
Most of us have experienced the frustration of needing...

Increase Attachment Size Allowed in the Infor CRM SLX Web Client

Infor CRM 0
It is possible to increase Infor CRM SLX's limit on the size of a file that can be uploaded by editing values in web.config file.

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