Issues and Bugs | Customer FX

Saleslogix v9.1 Sales Library Functional Security Inconsistency

by Kris Halsrud | Oct 24, 2023 | Infor CRM

How to fix the inconsistent application of secured action rights to the visibility of toolbar buttons within the Saleslogix v9.1 Sales Library screen

New Connection Interface for Infor CRM SLX Application Architect 8.5.0.1

by Dan Ramsey | Mar 17, 2022 | Infor CRM

The 01 update for Infor CRM SLX 8.5 converts Application Architect to a 64-bit program, which now requires its own connection to the database.

Entity Event Installation Bug in the Infor CRM 8.5 web entity model

by Kris Halsrud | Sep 15, 2021 | Infor CRM

I have recently come across a bug a couple of times now that I thought important enough to discuss to hopefully help others from pulling out all of their hair trying to troubleshoot an issue that never should have become a problem. The issue is that entity events (OnBeforeUpdate, OnCreate, etc.) never seem to get […]

Issue with saving Date Criteria in the InforCRM Query Builder version 8.4.0.4

by Jason Buss | Jan 20, 2021 | Infor CRM

When creating a group in the Infor 8404 web client, I noticed an issue when using a date field in the query conditions. Regardless of the date value selected, saving the condition results in the date value of 12/30/1899 being saved and used as the group condition. This is obviously an issue depending on […]

Issue with Creatio Landing Pages For Chrome 85 and Safari 14 (Plus a Workaround)

by Ryan Farley | Oct 16, 2020 | Creatio

If you use Creatio landing pages, be aware of an issue that affects website visitors using Chrome 85 or Safari 14. In the recent update of Chrome 85 and Safari 14, the default referrer policy changed to strict-origin-when-cross-origin. You can see more about this change from the Chrome team here. The issue that this causes for […]

Grids not appearing in Infor CRM web client in current version of Chrome (71)

by Dan Ramsey | Jan 17, 2019 | Infor CRM

When using recent versions of Infor CRM web client with the most recent version of Chrome, grids do not appear if you have any uncleared Alarms.

Issues with the latest version of Chrome (70) and Infor CRM (Saleslogix) web client

by Dan Ramsey | Nov 29, 2018 | Infor CRM

Chrome 70 (released mid-October 2018) can cause issues with Infor CRM (Saleslogix) web client.

Issue Deleting or Editing Activities in the Infor CRM web client

by Kris Halsrud | Sep 5, 2018 | Infor CRM

Troubleshooting why some activities could not be edited or deleted leads to a newly discovered data consistency issue with the USERNOTIFICATION table.

Minor issue with True/False Default values in Infor 8.4 SNC

by Jason Buss | Aug 8, 2018 | Infor CRM

There is an interface in the Administrator application to allow the Admin to set various defaultvalues, including this one. The issue I bumped into is that it only allows you to set a boolean default to "True" or "False", while in ICRM, boolean values are stored as "T" or "F".

A fix for older versions of Infor CRM and Chrome incompatibility

by Kris Halsrud | Jun 19, 2018 | Infor CRM

At the end of May Chrome released a new version that makes it incompatible with the xstyle parsing of css that older Infor CRM clients use. You can read more about it here. The fix for this is pretty simple but a pain in the butt to make since it requires editing the Sage-Combined.js file, […]

Incompatibility between old SalesLogix and new Chrome

by Dan Ramsey | Jun 7, 2018 | Infor CRM

The most recent version of Chrome (67) is incompatible with some older versions of the SalesLogix web client.

Fix for Setting the Title on Detail Views When Navigating from SpeedSearch Results in the Infor CRM Mobile Client

by Ryan Farley | Apr 25, 2018 | Infor CRM

I had never noticed before until a client brought it up, but in the Infor CRM Mobile client, if you navigate to an account, then do a SpeedSearch search and select a different account, the top title of the detail view will show the previously selected account, not the one you just selected from the […]

Solving the Infor CRM or Saleslogix Database Manager Crash

by Mark Duthoy | Nov 22, 2017 | Infor CRM

We had an issue with the Database Manager on our 8.3.6 Infor system where the Database Manager would start to open all of the tables but at the last table, it would hang and eventually crash the Administrator or the Architect. The tables would open correctly in SQL Management Studio so we felt certain the database was not corrupted.

Why is my Infor CRM (Saleslogix) so slow?

by Dan Ramsey | Nov 17, 2017 | Infor CRM

There are many possible reasons Infor CRM (Saleslogix) can be slow. Here are a few possible causes worth looking at.

Error with Currency Controls in Infor CRM Web 8.3.08

by Kris Halsrud | Sep 14, 2017 | Infor CRM

I recently have run into a really frustrating behavior of the Currency control in the Infor CRM web client. Running in an 8.3.08 system, the following issues exist out of the box: If you bring up the edit screen for an Opportunity Product, you can see this issue with the Currency control. By default this […]

Infor CRM 8.3.08 Introduces Duplicate Data to the APPIDMAPPING Table

by Kris Halsrud | Sep 7, 2017 | Infor CRM

During the upgrade to Infor CRM 8.3.08 the upgrade process introduces a duplicate APPID row into the APPIDMAPPING table. This is because the APPIDMAPPING table does not contain a unique constraint on the ID (shame, shame): This results in the inability to manage the SData Sync Configuration. You will also see similar errors popping up […]

Breaking Changes to the AttachmentList.js Library when Upgrading to 8.3.x

by Kris Halsrud | Sep 6, 2017 | Infor CRM

In the Attachment List’s client side code there were breaking changes to the code from version 8.1x to 8.3x, some of the highlights of this include: The date time columns in the grid are defined with a type attribute of “colDateTime” colDateTime in 8.1 was declared as ‘Sage/UI/Columns/DateTime’ colDateTime in 8.3 is now declared as […]

Correcting the IsBranding Enabled error for InforCRM and Saleslogix

by Mark Duthoy | Aug 30, 2017 | Infor CRM

When you are opening an InforCRM application before the login screen loads you see the Error "IsBrandingEnabled"

Prevent Infor CRM (Saleslogix) Test Environment from Attempting to Sync to Production Clients

by Dan Ramsey | Aug 17, 2017 | Infor CRM

When establishing a test environment for Infor CRM (Saleslogix), if synchronization is used, steps need to be taken to make sure the test serer does not try to write sync files to the same folder the production server is using.

Breaking change in 8.3 editable grid in the Infor CRM web client

by Kris Halsrud | Oct 6, 2016 | Infor CRM

If you have an editable grid with a Custom Format Function in a version before 8.3 the function signature looked like this: Now in 8.3, the format function needs to look like this: If you try to use the pre 8.3 code in an 8.3 system the editable grid will not display. Come on Infor.

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