We were recently contacted by a client who had a user unable to log in to the Infor CRM web client. The user was logging in with Chrome on a Microsoft Surface tablet device. As it turns out, the Infor CRM 8.1 web client is not compatible with Chrome’s touch screen drivers.
We recently ran into an issue when upgrading a customer to 8.3 that I wanted to discuss as it is a potentially big issue that could prevent an upgrade from working correctly, despite no warnings or error messages to alert you. One of the first steps to upgrading is to install the 8.3 VFS project […]
There is a small change needed for mobile customizations in Infor CRM (Saleslogix) Mobile version 3.3 and higher. It's a small change, but one that will prevent your customizations from loading if you don't make it.
Problem Showing All Area, Category, and Issue Values in Infor CRM (Saleslogix) Mobile And How to Fix
There is an issue with the Infor CRM (Saleslogix) Mobile client where, if you have a large list of Area, Category, & Issue values, not all of them will show in the lookup. This is caused by the fact that the out of the box AreaCategoryIssue lookup will retrieve only 200 rows, and, then filter the distinct list of these 200 rows to show the available area, category, or issue values. The problem comes into play when you have more than 200 rows ...
If you work on SalesLogix across a number of remote desktop connections and a number of different workstations as I do, you may occasionally run into an issue where the Properties or Toolbox windows cannot be made visible. This happens when you first start a Remote session from a machine with a greater screen resolution, move one of those windows to the far right of the screen, then start a Remote session on a machine with a smaller resolution. ...
I had a phone call yesterday with a client who was trying to use the Application Architect's manifest creation "wizards" by project difference and by change date and was running into the fact that these wizards have bugs that malforms the XML representing the manifest. This prevents the user from being able to save the manifest, or if they do save, when installed do not properly add the components that are defined in the bundle.
How to get a missing tab in the SalesLogix web client added back correctly.
Some of you have reported that you've been experiencing errors mentioning "getcp" when using Git Extensions for SalesLogix. This post will outline the problem and show how to fix it.
I recently ran into a strange issue in the web client that turned out to have a logical explanation. This explanation however, demonstrates a bug with the standard SalesLogix behavior. The issue lies in trying to Complete an Activity or edit an existing history record when logged into the SalesLogix web client as a web viewer user. The web client will freeze when trying to complete an activity linked to an Account or Contact.
This problem is usually due to not setting the Send Attachments option when creating a new database
The standard SalesLogix customer portal site has a problem with date controls. The calendar pop-up does not work. It is strange because the supporting files involved around the calendar control are the same as the SalesLogix web client’s calendar control. namely the files involved are all part of the ext-js framework which is an […]
I have been working to build a web interface that allows a user to add unlisted products into their system during the creation of a Sales Order or Quote. When doing this, not only is the product added to the SALESORDERITEMS table, but also the PRODUCT and PRODCUTPROGRAM tables as well. While scripting this interface I came across an issue that […]
SalesLogix released hotfix 1 for SalesLogix 7.5.2. One of the published resolutions of the hot fix was a modification to the dependency lookup to fix defect 1-72412 “Editing ACI values on the ticket causes the ACI view to freeze”. This fix entailed a new version of the SalesLogix web control assembly. I had been hoping […]
Not sure under what circumstances this will occur but I just ran into this on a Windows 7 64bit computer and thought I would post. After upgrading the computer from a 7.5.1 installation to 7.5.2 I was unable to open the Application architect. An error was displayed: A module declared a dependency on another […]
I recently saw an issue where groups would not load in SalesLogix 7.5.1 web. Not a single group would load. You'd see the spinning circle as if it were attempting to load the group. However, that would disappear and then...nothing. No group data would appear. Not just the data, but not even the group definition, so you wouldn't even see any column headers. With a little troubleshooting the problem was easy to track down, and the solution ...
Duplicates will appear in the "Group Manager" list view of groups when there are multiple releases of a group. Those duplicate listings cannot be removed unless you go into Architect and modify the release scheme.
If there is a significant delay when yo log into the Lan Client as Administrator it may be due to the fact all Groups in the system are available for viewing. To prevent this please use the following procedure.
On SalesLogix pre-6.2 systems, the address Description was not considered when comparing Account and Contact addresses for the purpose of propagating a changed Account address to a matching Contact address. However, with 6.2 and above, if the Address Descriptions do not match, the addresses are not considered a match.
In today's SalesLogix Web Developer class, we discussed an issue that someone in the class was having at runtime with a relationship that had a property that started with lower-case letters. Here are the details of that issue and the fix.
I posted this a while back in the SalesLogix Business Partner newsgroups, but it has recently just helped a few others who came across it there, so I thought it would be a worthwhile public post. Not everyone will get the error mentioned in this post, but if you are then this should help. This post also describes my troubleshooting process to locate this issue and determine the fix for it.