Troubleshooting | Customer FX

Infor CRM Web Client Throws Specific Error When Open in Multiple Tabs

by Dan Ramsey | Mar 31, 2020 | Infor CRM

There is a specific Saleslogix Web Client error that is caused by having Infor CRM open in multiple tabs on the same browser.

Error Logs in Infor CRM (formerly Saleslogix)

by Dan Ramsey | Jan 31, 2020 | Infor CRM

You can view the errors logged by Infor CRM by looking at the Application log in the Windows Event Viewer.

Did my SData portal deploy correctly?

by Dan Ramsey | Sep 12, 2019 | Infor CRM

It might not be obvious in Infor CRM whether or not the SData portal has deployed correctly. If testing from the web server, the default address to test Sdata is localhost:3333/sdata/system$/adapters .

Infor CRM: Error creating manifest by project differences. “hexidecimal value 0x00, is an invalid character”

by Kris Halsrud | Sep 6, 2019 | Infor CRM

Infor CRM Web: Error creating manifest by project differences. “hexidecimal value 0x00, is an invalid character"

Issues with the latest version of Chrome (70) and Infor CRM (Saleslogix) web client

by Dan Ramsey | Nov 29, 2018 | Infor CRM

Chrome 70 (released mid-October 2018) can cause issues with Infor CRM (Saleslogix) web client.

A More Drastic Fix for some Infor CRM and Outlook Sync Issues

by Dan Ramsey | Oct 15, 2018 | Infor CRM

Here are two more drastic option to reinstall or repair Xbar, which clear out data that is not touched by other methods.

Issue Deleting or Editing Activities in the Infor CRM web client

by Kris Halsrud | Sep 5, 2018 | Infor CRM

Troubleshooting why some activities could not be edited or deleted leads to a newly discovered data consistency issue with the USERNOTIFICATION table.

How to Turn Off SMB 2.0 Caching if it is Slowing Down Infor CRM.

by Dan Ramsey | Aug 29, 2018 | Infor CRM

If SMB 2.0 caching used in Windows 10 is slowing down Infor CRM, it is possible to use the Windows Registry to effectively turn off this caching.

Fixing the Chrome Incompatibility with Infor CRM Web 8.3x

by Kris Halsrud | Jun 26, 2018 | Infor CRM

In an earlier post from last week I talked about how to fix pre-8.3 systems. In Infor’s never ending quest to make a never ending quest, they decided to change where this stuff exists in Infor CRM v8.3.0 and up. This Chrome bug only exists pre (I think 8.3.04) so this only affects early versions […]

Incompatibility between old SalesLogix and new Chrome

by Dan Ramsey | Jun 7, 2018 | Infor CRM

The most recent version of Chrome (67) is incompatible with some older versions of the SalesLogix web client.

Fixing the Infor CRM Web Email Control to Handle Single Quotes

by Kris Halsrud | May 23, 2018 | Infor CRM

In the Infor CRM client for all levels of 8.3 and 8.4 if you have an email control that contains an email like “phil.d’angelo@gmail.com’ the email address is not correctly used to open a new email dialog. Instead the email that gets passed is “pil.d”. This is because the launching of the email window uses […]

Do not enable No Count on Infor CRM (Saleslogix) SQL server

by Dan Ramsey | May 14, 2018 | Infor CRM

Do not enable No Count on a SQL server running Infor CRM (Saleslogix).

Infor CRM 8.3.09 Web Client Error with URL Control

by Kris Halsrud | Jan 16, 2018 | Infor CRM

"Decoded string is not a valid IDN name. Parameter name: unicode." at System.Globalization.IdnMapping.GetAscii(String unicode, Int32 index, Int32 count)

Infor CRM (formerly Saleslogix) HTTP Error 401.2 -Unauthorized

by Mark Duthoy | Dec 13, 2017 | Infor CRM

When HTTP Error 401.2 -Unauthorized appears in your web browser

Solving the Infor CRM or Saleslogix Database Manager Crash

by Mark Duthoy | Nov 22, 2017 | Infor CRM

We had an issue with the Database Manager on our 8.3.6 Infor system where the Database Manager would start to open all of the tables but at the last table, it would hang and eventually crash the Administrator or the Architect. The tables would open correctly in SQL Management Studio so we felt certain the database was not corrupted.

Why is my Infor CRM (Saleslogix) so slow?

by Dan Ramsey | Nov 17, 2017 | Infor CRM

There are many possible reasons Infor CRM (Saleslogix) can be slow. Here are a few possible causes worth looking at.

Correcting the IsBranding Enabled error for InforCRM and Saleslogix

by Mark Duthoy | Aug 30, 2017 | Infor CRM

When you are opening an InforCRM application before the login screen loads you see the Error "IsBrandingEnabled"

Prevent Infor CRM (Saleslogix) Test Environment from Attempting to Sync to Production Clients

by Dan Ramsey | Aug 17, 2017 | Infor CRM

When establishing a test environment for Infor CRM (Saleslogix), if synchronization is used, steps need to be taken to make sure the test serer does not try to write sync files to the same folder the production server is using.

InforCRM (formerly Saleslogix) Groups Based on Dates

by Mark Duthoy | Jun 30, 2017 | Infor CRM

If you are building a group based on a date and using => for the date condition we are seeing issues on selecting the beginning date

InforCRM 8.3.6 (formerly Saleslogix) Default Groups Do Not Load

by Mark Duthoy | Jun 7, 2017 | Infor CRM

In the new Office Profile setting that is introduced in version 8.3.6 there is a groups tab. Under that tab is a setting “Specify the maximum number of groups users can display”. If this is set to zero it is supposed to display all groups but times out on the group load. Setting this to […]

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