Tag: Troubleshooting

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Solving the Infor CRM or Saleslogix Database Manager Crash

We had an issue with the Database Manager on our 8.3.6 Infor system where the Database Manager would start to open all of the tables but at the last table, it would hang and eventually crash the Administrator or the Architect.  The tables would open correctly in SQL Management Studio so we felt certain the database was not corrupted.

Errors installing Web Manifests in Infor CRM 8.3

I was recently working with a client who was having trouble installing the 8.3 Web Action items manifest (Infor v8.3 Action Items VFS.zip). Within this manifest are actions like create triggers or drop indexes. Whenever these Database Definition Language commands were attempted they would receive the dreaded and completely useless “Object Reference not Set to […]

Breaking Change in the OpportunitySnapshot.ascx.cs for Infor CRM 8.3x

Prior to 8.3, the ExchangeRate table in the Infor CRM database used the column CurrencyCode as the primary ID of the table. Because of this in the custom Opportunity Smart part OpportunitySnapshot, there was a method to get the exchange rate called GetExchangeRateData that used the GetById method to return the ExchangeRate record based on […]

Checking Open Ports for an Infor CRM Web Server

It’s a common scenario where an Infor CRM server in the DMZ needs to communicate with the Infor CRM application server and SQL server inside the network. In these cases, usually there is a need to open the necessary ports to allow the communication from the server in the DMZ to the servers inside the network. You can […]

Troubleshooting Mobile Customizations Not Loading in Infor CRM (Saleslogix)

This article will outline tips to consider when working with mobile customizations in Infor CRM (Saleslogix) and your customizations are not showing up. The first, and most important thing to know, is whether your customizations are even getting loading by the browser. Checking If Your Customizations Are Being Loaded As I mentioned, knowing whether your […]

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